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      Xerox

      Engaged employer

      Xerox reviews

      ACS Call Center Employee - Call Center Representative Xerox Employee Review

      1.0
      3 Dec 2015
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule (Call center open 24 hours). This was working on the Travelocity Cruise Account.

      Cons

      Low paying. Hired at an agreed-upon hourly wage + commission, but when company was aquired by Xerox the pay program changed to "Achievement Based Compensation" (barely minimum wage). Also, a lack of concern for employees who were treated like "just a number" - resulting in a very high turnover rate.

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      5.0
      24 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good job for entry level customer service and easy to climb corperate ladder.

      Cons

      Managment team is difficult to work with

      2.0
      24 Jun 2026
      Software technical support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Big company with solid benefits

      Cons

      Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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