Best company I have worked for so far! - Anonymous employee XpresSpa Employee Review

5.0
4 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I work directly with the CEO and senior management (of both XpresSpa and the parent company), and they are a great team: down to earth, respectful and encouraging of work/family/life balance, innovative and constantly thinking of new ways to grow and expand the business. They are very mindful of maintaining a great company culture with continuous ideas of team-building events, activities, and meetings. Under previous ownership and management, the culture was not so great, but I see firsthand how hard Ed and team are working in genuine effort to turn it around, and it is certainly working. I have worked in other companies that thrived on negativity and only acknowledged the wrong, and it made for a very toxic work environment which carried out in everyone's work and the customers/clients they faced on a daily basis. (This can truly affect employees' moods and they can take it home with them at the end of the day.) XpresSpa's CEO Ed Jankowski makes sure to express his appreciation for people and acknowledge their work and achievements, and that really contributes to a high employee morale. This is why I feel good coming to work everyday. Ed is intelligent, extensively experienced, as well as a great problem-solver and decision-maker- he is a stellar leader and I love working with him. The CEO of the parent company told me something when I started that truly started me off on the right foot and is something I will always remember: "I am so glad you are here." More employers need to be saying this, because the more an employee feels appreciated, the more happy and productive they will be, which will surely be reflected in their work.

Cons

Due to the rapid growth of the company, everyone is extremely busy

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5.0
27 May 2024
Recommend
CEO approval
Business outlook

Pros

Fast paced, always busy, great pay meet people from all over the world

Cons

Fast paced, no time off during blackout period we have to find coverage, TSA takes 15 minutes most days medical insurance cost 328 month,

1.0
2 Nov 2025
Recommend
CEO approval
Business outlook

Pros

downtime - Got my steps in 10000 more if I miss the bus or if its full. - marketing. Talked to alot of people - was able to listen to my audio books. - perfected my selective hearing - 8am meetings on mind blowing techniques on becoming the best therapist/sales - trauma-bonding with other therapist - Dont have to do laundry - simple work

Cons

lots of standing around, not allowed to sit - micromanagement - cameras - airport traffic - checking to have correct amount of payment -dust everywhere everyday -laundry smells, especially if they forget to pick it up. - constantly running out of supplies. Towels, lotion, face cradle, etc - no benefits. No dental - difficult to request time off, you have to find a replacement - under loud speaker - No HR - Told to smile more - no opportunities to move up - no reimbursement for any kind of CE, renewals or meetings on your days off - family emergencies are asked to be proven with death certificate or hospital admission papers - Belittling comments Etc

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