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      ZoomInfo

      Engaged employer

      ZoomInfo reviews

      Talent and pay can’t offset leadership dysfunction - Marketing ZoomInfo Employee Review

      2.0
      13 Jan 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      - Compensation and benefits are competitive. - Genuinely smart, innovative and hardworking people across the company. Your peers are often the best part of the job. - The product space has real potential, and the company has strong brand recognition.

      Cons

      - Chronic leadership instability. Senior leadership changes frequently, creating constant strategy shifts and organizational whiplash. Teams are repeatedly asked to pivot without clear rationale or follow-through. - A strong HiPPO culture and favoritism at the top. Decisions, promotions and influence are driven by title and proximity to the CEO rather than data, customer insight, or demonstrated competence. Advancement often rewards loyalty and agreement over critical thinking, encouraging “yes-man” behavior and internal politicking instead of impact. - Little accountability or retrospection. Initiatives launch based on instinct, then the company immediately moves on without measuring outcomes or learning from mistakes. - Teams are routinely under-resourced while expectations remain extremely high. Headcount is reduced, scope is not, and burnout is widespread. - Strategic functions are deprioritized or dismantled instead of strengthened. The complete elimination of the Product Marketing function is a particularly alarming example for a B2B SaaS company and will have long-term consequences for product clarity, go-to-market execution and customer alignment.

      avatar
      ZoomInfo Response
      5mo
      Thank you for taking the time to share such detailed, thoughtful feedback and for recognizing the talent, brand, and product potential at ZoomInfo. Your comments about leadership stability, decision making, and prioritization are heard, and I will share them with the leadership team. Our aim is to always ensure our marketing teams are aligned and equipped with clear strategy, customer insight, and data to drive decision making. I'm sorry this was not your experience. Your feedback is appreciated, and I wish you all the best. – Tal Raz, ZoomInfo CMO

      Explore other reviews about ZoomInfo

      5.0
      17 Jun 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      6d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      18 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      4
      avatar
      ZoomInfo Response
      6d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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