Great product, awful company - Account Executive ZoomInfo Employee Review

1.0
10 Jan 2023
Recommend
CEO approval
Business outlook

Pros

I can’t think of any

Cons

sales culture of carrot-dangling, duplicity, bait and switch, and just outright lies. Wreck-less decision making by executives on the TalentOS and emerging products team that inevitably will roll downhill to you. This is one of those orgs that sees zero rep participation towards quota and sales leadership makes empty promises that they can’t keep to investors just like they do to their employees in a futile and foolish attempt to cover their bums and line their pockets and decides the answer is to increase quota and money machine will just go BRRRR. They will cheat you out of your bonuses. Offer retention bonuses to keep you from accepting offers and then fire you for example, so not only did they keep you but they didn’t actually have to pay you, or they’ll just deny that they owe you any commissions you were promised. If you are going to work here, expansion and renewals is the place to be. ZI does have a pretty good strategy when it comes to being sticky and new logo acquisition costs are just too high and it seems the focus has been drawn away in a more hostile economic environment. But if you just have to work at a data broker and you’re a hunter, look for a more agile series A to come in with a better solution at a better price. Welcome back to 2008!

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ZoomInfo Response
3y
Hello and thank you for sharing your experiences with ZoomInfo. Obviously I never like hearing that an employee left with a bad taste in their mouths. I regret that we couldn’t do more to keep you here and keep you happy in your work. But, we take this feedback very seriously and will use it to continue to be better. Thank you again for taking the time, and I wish you the best of luck, professionally and personally. – Steve Bryerton, ZoomInfo SVP of Sales

Explore other reviews about ZoomInfo

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Get stuff done culture. Really increased the talent density over time. Good people who genuinely care. Forward thinking on AI - most companies are not there

Cons

Pace can cause whiplash - but a lot of it is market conditions and the need to adapt

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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