Pros
Talented and kind colleagues almost always willing to help
Cons
Mid Market Account Managers are facing a perfect storm of challenges that are pushing our best people to the breaking point. After ZoomInfo's CSM team cuts, we're left hanging with zero internal resources and an impossible workload. The reality is brutal. Our team is working around the clock, sacrificing nights and weekends just to keep things afloat. Meanwhile, senior leadership seems to be living in a completely different world, pushing unrealistic goals without any real understanding of what's happening on the ground. Our top performers are walking away - and who can blame them? We've got multiple Account Managers turning down President's Club awards because they're so burnt out and frustrated. The constant pressure of risk mitigation, combined with zero support, is crushing team morale. There will be a total breakdown of our customer relationships and team structure if something doesn't change soon. Our best talent is heading for the exits, and no amount of fancy corporate speak can hide that fact.