1.0
6 Nov 2008
Former employee
San Jose, CA
Recommend
CEO approval
Business outlook
Pros
The people! If it wasn't for my coworkers, I would have jumped ship ages ago.
Cons
Management! Micro-management, ignorance of the real issues, decision making processes that ignore the consumer. The execs do not invest in suggestions or feedback from frontline workers who, on a *daily* basis deal with the issues the membership faces. We know the complaints, we know what pain points need to be addressed. Every once in a while, we are approached by Director / VP level management to review our feedback on what our membership wants, yet absolutely nothing is every done with this feedback. Ever. We have brought up suggestions upteen number of times to have it glossed over.