Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eBay

      Engaged employer

      eBay reviews

      John Donahoe -- One Mistake After Another - Customer Support eBay Employee Review

      1.0
      26 Nov 2008
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      It used to be good, but it's just not anymore. I can't think of any "best reasons" anymore. It used to be fun, but now it's a nightmare.

      Cons

      It used to be good, but it's just not anymore. It's sad. I am ashamed now to say that I work for eBay. Most sellers hate eBay now for what we have done to them--ruining their livelihood and businesses in order to try to become Walmart Junior or Amazon Lite. They are leaving in droves, and I don't blame them. If eBay could go back to what it was before JD took over, we MIGHT have a chance in the long term. The stock price tells all, if you aren't already aware of all that is going on.

      Explore other reviews about eBay

      5.0
      28 Mar 2026
      Seller
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible and intuitive to use

      Cons

      Buyers always get prioritized with no full comp to sellers

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

      See reviews by: Helpful|Rating|Date|All
      Related searches: eBay jobs | eBay salaries | eBay benefits | eBay interviews
      eBay reviewseBay Customer Support reviewseBay review