Years of dedication still to be treated as number - Customer Service Representative eBay Employee Review

1.0
15 May 2020
Recommend
CEO approval
Business outlook

Pros

You can make good friends by bonding over how much you’re walked over at the job. Also free soda.

Cons

Your wildest imagination would not fathom how horrid your day to day job is if you’re a front line representative. eBay Austin had loads of potential years ago; you actually felt like a person! In the past year, management has changed so frequently that we find ourselves not being able to differentiate over who can help and who is as just as lost as we are. We’ve been forced to support departments we’ve had zero training in but get reprimanded for not giving customers the best experience when we truly do try. Our bonuses, our career development and our sanity gets challenged daily over things we cannot control. Higher ups refuse to listen to the literal cries for help. During my time here, I’ve never seen more people need to take leave for being stressed, depressed or both. Also, it would be great idea to stop telling your employees to “drink the eBay kool-aid.” This originated from a negative event and the toxicity of the work place is eerily similar as your coworkers just talk about how bad they want to leave from the second the walk in.

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5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and intuitive to use

Cons

Buyers always get prioritized with no full comp to sellers

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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