Not great - Customer Success Manager (CSM) uberall Employee Review

1.0
30 Oct 2024
Recommend
CEO approval
Business outlook

Pros

People are great here, better than uberall deserves

Cons

The leadership team and lack of innovation

Explore other reviews about uberall

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

I feel supported, sales motion is well defined. Leadership cares about improvement and is great at giving feedback. Great cross department communication too

Cons

Sometimes senior leadership thinks product is further along than its current level of usability. i dont think this is unique of our company, typical saas thing

1.0
22 Nov 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some people are great of course. But you can find that anywhere. If you get a decent manager, you can have good work/life balance to offset the low salary and no benefits.

Cons

A CEO who lacks real understanding of the technology or the market. He's doing everything he can to demotivate who is left, it's an open secret he is hoping employees quit to save on severances and make room for cheaper hires, including but not limited to freezing all pay raises when he started, stopping all the planned bonuses & promotions that were in motion before he started, firing loads of people, stopping the yearly happiness surveys (he can't handle hearing critique, which is funny). Say what you will about Flo, but he cared about the people here. Doubt Anthony could name more than ten employees outside the exec team, and while he might not see this as an issue, it is. If you are continually cutting benefits, salaries and the company culture, you should at the very least ensure people feel valued and motivated by you, you should encourage that start-up feel that keeps people working late hours for the passion of it, not create a company of quiet quitters.

10
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uberall Response
1y
Dear Uberaller, Thank you for your feedback. We are sorry to hear your concerns about how you see the current situation here at Uberall. As you know, we actively encourage open feedback on how you feel about your experience here. We understand your frustrations and would want you to feel able to pass these on internally. That said, we hope you will understand that we are going through a transformation of the business as we move into the next stage of our development. That involves new approaches, styles and culture and these can take time to get used to. We're looking to balance this need by supporting our Uberallers through this change. Like many tech firms, as the market and wider global economy has evolved, we have had to make difficult short and long term decisions to ensure we have a sound, commercially focused business going forward. We feel that this, while impacting the way that some may feel at the moment, is the right approach to achieve this. We are very aware of the need to continually communicate our new vision and approach and we know that you and all our Uberallers will see increasing benefits from this in the very near future. We hope that you will both challenge and support the organisation going forward and use your passion and performance to help us achieve this.
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