Pros
The customer service manager and the people trying their hardest to do a good Job in a bad place.
Cons
Management. There are no words that can convey the true levels of delusion that they are under. They are very well aware of how unhappy the staff are. They have seen these terrible reviews and have not no interest in changing anything from this. They REFUSE to acknowledge that they, and in particular one of the senior leadership team, is a fundamental problem and will be the downfall of the company. One of the SLT has even gone so far as to call members of their team to seek reassurance about these reviews and tries to justify them as "just angry ex employees"...however, the people that write these reviews and good, hardworking, and dedicated people who only wanted to be respected to do their work. Instead, we have all had our personal boundaries pushed, ignored, disrespected and disregarded. You will be pushed to the point of illness from the foolishness, the needless busy work, the lack of planning, the endless u-turns, the mind blowing expectation to pick up the mess and wreckage that is in the wake of the one main "tornado" of a human being. The number of people that have come and gone in the last few years of the company is staggering. All suggestions brought forward are ignored and shut down with immediate effect No idea is a good idea unless it comes from the inner circle. You will become dizzy from the amount of changes in direction, conflicting expectations, duplication of pointlessness. STOP LYING ABOUT THINGS THAT CAN EASILY BE CAUGHT OUT.