First Response Finance Reviews

First of all the role when you apply is very different to what you’re in for when you start- so they lied from the off. The training is intense and not the nicest environment to learn in, I felt very belittled during this stage. Whilst I was at FR, I was diagnosed with adhd, instead of offering help or support they made a joke of my diagnosis which lead my mental health to spiral. For people and a company who are trained to deal with vulnerable customers this is appalling. No body really wants to know you- 3 months in and every day felt like it was my first. There is a huge gossip culture, you find things out about the people in the office that you should never know. There has been a pattern of people leaving due to mental health (again- I shouldn’t know this, but I do know the reasons in DETAIL) there was 6 new starters who left in the months before I did. There is a pattern. And it doesn’t seem to have been acknowledged- as you can see from other low rated reviews. I was half the person I was from when I started as I was so isolated and overwhelmed. They put such an emphasis on being resilient that it made you feel weak for not getting something or being upset by something which is one of the main reasons I pushed it out so long at the expense of my health. I didn’t feel comfortable enough to talk to anyone how I was coping as I was scared to be laughed at and so I turned to the Samaritans. The whole office is like a clique- I wasn’t sat with anyone I knew and outside of training it was like no one wanted to know me. Even in training I felt so small. My fob also didn’t work the whole time I was there so I had to wait to be let in and out of the building which was embarrassing. And as for a conversation I over heard about people leaving due to their mental health- YES being unemployed has very much bettered my situation rather than coming back to first response every day. They have also delayed my start date for my new job as it took forever to get my reference from them- so once you leave make sure you give it enough time!

Really bad management from the ops managers to team leaders. Very micro managed and manipulative.