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Frontline Call Center

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Frontline Call Center Reviews

4.2

79% would recommend to a friend

(86 total reviews)
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Jill Blankenship

86% approve of CEO

76% positive business outlook

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews
1.0
30 Nov 2019
Recommend
CEO approval
Business outlook

Pros

None as the Cons outweigh the Pro

Cons

The owner, Jill Blankenship, signed on a client without doing enough research on the company or the product. Because of greed, they hired 15 people and subsequently fired them all less than 3 months later. Some were only employed two weeks when they received their termination. It was obvious the product was failing yet they continued to hire people. They could have done the right thing and admitted their mistake but they constantly told us we just didn’t know how to sell and needed to “make more calls.” Also, employees were recruited and told “no you can’t give your current job a 2 week notice as we need people now.” Those same people are now unemployed. But Jill got all of her money up front from the client so she is out nothing and sits back and laughs at it all. And to make it even worse, this company believes in extreme micromanagement. You have a button on your phone called “bathroom” and if you are in that status longer than 5 minutes, you are called out and humiliated in a group chat in front of all of your peers. Great motivation right?

1.0
23 Oct 2019
Recommend
CEO approval
Business outlook

Pros

none, zero, zilch, nada, nothing!

Cons

Dishonest and incompetent management had this dog of a program they were hired to sell. None of the customer prospects wanted to buy it. Despite knowing the program was a dog and wasn't going to sell, management continued to hire new employees (victims) up until the very last. People who had families left good jobs because they were duped by management into thinking this was a good opportunity. Some people were only w the company for a week or two when the client pulled the plug and so now lots of good people are out of work due to the greed and dishonesty of top management. There ought to be a law against people who do things like that. In the good old days, they would have been tarred and feathered. Run - do not walk!!! They treat seasoned sales pro's like two-year olds and monitor every single thing you do. Literally - you are on a timer. IF you need more than 5 minutes to use the bathroom - you get sent a nasty notice that they are going to log you off. If you take more than 10 minutes between tasks, they have this young girl who looks like she's 10 years old, with a cartoonish mouse nose in here pic, babysitting grown professionals and chastising them to get on the phone. I have never seen grown sales professionals treated in such an absymal manner. Run - do not walk!

1.0
25 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Work from home. That's literally it.

Cons

They suck to work for. Little pay to learn over 50 different client's policies and procedures. You get paid close to minimum wage to learn over FIFTY accounts. Some of them are extremely in depth and complicated and a LOT to learn. And you get paid pennies for it. The training sucks. You watch a few videos and then get thrown on live calls with no nesting no training other than watching the video, nothing at all. They huffed and puffed when I asked for a review after watching the videos because I did not understand the 18 hours of videos quite well enough. They require way too much for way too little. Half the time, if you have a question while on the phone after training, no one will answer your questions. Yet you are dinged for having too much silence on your end of the line. You could wait forever and get no response from anyone. It's extremely frustrating. They jerk you around with scheduling. When I first started they gave me a great schedule but due to needs of the company they changed it to a completely crappy one. And said it's pretty much tough luck because it's necessary. The higher ups have an attitude with pretty much everyone. Wouldn't recommend this job to anyone. Work at home jobs that ROCK exist so keep on looking cuz this ain't it.

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Frontline Call Center Response
7y
Thank you for posting your review. We are a performance based company and endeavor to always set clear expectations around both the wage and job expectations at the time of employment. All our managers and supervisors are employees who started as agents. We are sorry you had a bad experience and will take this feed back into consideration. We are always working hard to improve our training and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.
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Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.