GetYourGuide Reviews | Glassdoor.co.in

GetYourGuide Reviews

Updated 3 April 2019
135 reviews

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4.1
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GetYourGuide CEO & Co-Founder Johannes Reck
Johannes Reck
104 Ratings

Employee Reviews

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Pros
  • "Nice, friendly people and of course pizza and beer on a Friday afternoon" (in 8 reviews)

  • "Free Breakfast and snacks and nice enough people" (in 11 reviews)

Cons
  • "Forget about clarity (which is one of their core values), you will just be given generic reasons which don't make sens in the present situation" (in 5 reviews)

  • "salaries could be better regarding customer service people" (in 5 reviews)

More Pros and Cons

  1. "Great company with an amazing culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    My favourite thing about GetYourGuide is that the company culture and values are taken seriously. Meaning that if you wanna learn and boost your career it is a great place to work. Also the people are really nice.

    Cons

    There isn't much to say.

    GetYourGuide Response

    12 Apr 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for writing your review.

    We are really glad to hear that you are enjoying your colleagues at GetYourGuide. Our culture and people is what makes us proud. We... More


  2. "A lot of growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    great culture, friendly and demanding at the same time
    many opportunities to develop into new roles
    industry with a lot of potential
    everyone is very approachable and supportive

    Cons

    currently lack of space due to fast growth

    GetYourGuide Response

    4 Apr 2019 – Talent Co-ordinator

    Hi,

    Thank you very much for taking the time and writing your review.

    We value our culture as one of the key elements that sets us apart from other companies. We appreciate transparency and... More

  3. Helpful (2)

    "Great place to work! Lot's of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    A lot of autonomy, responsibility and growth.
    Very diverse job with many different tasks means it is always interesting.
    Great culture! Lot's of friends to be made
    Great impact on the industry so far

    Cons

    A lot of work to juggle. This is not an 'easy' job but a job full of hard work, fun, prioritisation. It is not for someone who struggles to self motivate or organise themselves

    Advice to Management

    Make sure as the company grows larger and larger to keep the culture. A great culture = great atmosphere, happy employees and motivated employees.

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    We are happy to hear GetYourGuide is a good fit for you and that you are learning and developing yourself through your work. We value our culture as one of the... More


  4. "Product admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at GetYourGuide full-time

    Pros

    quick learning curve, decent pay

    Cons

    not flexible, mundane daily work

    Advice to Management

    be more responsive to employee needs

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for writing your review.

    We are glad to hear that you enjoyed our dynamic atmosphere. We work hard to ensure that we are building a sense of community and... More


  5. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GetYourGuide full-time

    Pros

    Free breakfast, nice colleagues.

    Cons

    Upward mobility difficult, but not much more to say.

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for your review.

    We are glad that you are enjoying your team and managers, as we believe our people are our biggest asset. Thank you for appreciating the free... More


  6. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GetYourGuide full-time

    Pros

    Good incentives are given by the management to retain the employees in the department

    Cons

    Behind the mask of startup culture and friendliness there is hidden office politics driven by sexual orientation and nationality

    Advice to Management

    Discuss the above point with every person outside of the HR department who is affecting the recruiting of new employees.

    GetYourGuide Response

    22 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for your review.

    We pride ourselves on the people working at GetYourGuide and could not agree more on our strong motivation to create the best product for... More


  7. Helpful (5)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GetYourGuide full-time

    Pros

    - You get to go to Berlin for a portion of your initial training.
    - Suppliers and accounts were great to work with.
    - Decent amount of PTO.
    - Most people were pleasant to work with and collaborate with.
    - Ambitious company

    Cons

    - Inexperienced upper management with lack of professionalism, micromanagement tendencies, and passive aggression.
    - People get fired for reasons that don’t make sense.
    - Meetings that aren’t fruitful and could’ve been in an email or just disregarded as a whole.
    - Contract says a 40 hour workweek but people have left as late as 9pm and have been there since the morning.
    - Metrics used would need better forecasting rather than blindly guessing that you always want to double your goal.
    - Definitely going through some growing pains.

    GetYourGuide Response

    22 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    We are glad to hear that you enjoyed your time at GetYourGuide, we place a big emphasis on creating great working teams. Our culture and people is what makes us... More

  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin (Germany)
    Current Employee - Anonymous Employee in Berlin (Germany)
    Recommends

    I have been working at GetYourGuide full-time (Less than a year)

    Pros

    Very dynamic Company. Great atmosphere. Real develop opportunities

    Cons

    The salary is just fine

    GetYourGuide Response

    22 Mar 2019 – Talent Co-ordinator

    Hi,
    Thank you for your review.

    We are glad to hear that you are enjoying our dynamic atmosphere. We place a big emphasis on creating great working teams and being very thoughtful about finding... More


  9. Helpful (3)

    "Great people, average company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at GetYourGuide full-time

    Pros

    - People from most teams are great and
    - Somewhat relaxed atmosphere, which you'd expect from a start-up
    -

    Cons

    - Going more in corporate direction now
    - Certain departments are isolated from others
    - One manager can make all the difference (for better or worse)
    - Internal recruitment process is difficult, slow and time-consuming
    - Feels like management is gearing up to sell-off in 3 - 5 years time
    - Pay is too low for many positions, but not all

    Advice to Management

    Think more about customer retention. Be stricter on poorly performing suppliers. Be stricter with unethical tours.

    GetYourGuide Response

    15 Feb 2019 – Talent Co-ordinator

    Hi,

    Thank you for sharing your opinion.

    It’s nice you enjoy our atmosphere. We place emphasis on creating great working teams and being very thoughtful about finding the right fit... More


  10. Helpful (6)

    "Limited vision, poor-quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GetYourGuide full-time

    Pros

    - Terrible senior leadership but lovely colleagues

    Cons

    - No upward mobility or career growth
    - Closed-minded leadership, systemic sexism
    - Huge disparity in salaries
    - High churn
    - Confusion in growth goals; quick but unsustainable growth approach

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.
    We’re happy to hear that you at the very least enjoyed working with your colleagues. We strive to have a work environment which fosters collaboration and... More