GetYourGuide Reviews | Glassdoor.co.in

GetYourGuide Reviews

Updated 18 February 2019
132 reviews

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4.0
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GetYourGuide CEO & Co-Founder Johannes Reck
Johannes Reck
100 Ratings

Employee Reviews

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Pros
  • "Nice, friendly people and of course pizza and beer on a Friday afternoon" (in 8 reviews)

  • "Perks - Free breakfast, Drinks, Virtual shares, Pension scheme, Yoga class and German lessons" (in 10 reviews)

Cons
  • "Forget about clarity (which is one of their core values), you will just be given generic reasons which don't make sens in the present situation" (in 5 reviews)

  • "salaries could be better regarding customer service people" (in 5 reviews)

More Pros and Cons

  1. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GetYourGuide full-time

    Pros

    Free breakfast, nice colleagues.

    Cons

    Upward mobility difficult, but not much more to say.


  2. "Great place to work! Lot's of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    A lot of autonomy, responsibility and growth.
    Very diverse job with many different tasks means it is always interesting.
    Great culture! Lot's of friends to be made
    Great impact on the industry so far

    Cons

    A lot of work to juggle. This is not an 'easy' job but a job full of hard work, fun, prioritisation. It is not for someone who struggles to self motivate or organise themselves

    Advice to Management

    Make sure as the company grows larger and larger to keep the culture. A great culture = great atmosphere, happy employees and motivated employees.

  3. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GetYourGuide full-time

    Pros

    Good incentives are given by the management to retain the employees in the department

    Cons

    Behind the mask of startup culture and friendliness there is hidden office politics driven by sexual orientation and nationality

    Advice to Management

    Discuss the above point with every person outside of the HR department who is affecting the recruiting of new employees.


  4. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin (Germany)
    Current Employee - Anonymous Employee in Berlin (Germany)
    Recommends

    I have been working at GetYourGuide full-time (Less than a year)

    Pros

    Very dynamic Company. Great atmosphere. Real develop opportunities

    Cons

    The salary is just fine


  5. Helpful (2)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GetYourGuide full-time

    Pros

    - You get to go to Berlin for a portion of your initial training.
    - Suppliers and accounts were great to work with.
    - Decent amount of PTO.
    - Most people were pleasant to work with and collaborate with.
    - Ambitious company

    Cons

    - Inexperienced upper management with lack of professionalism, micromanagement tendencies, and passive aggression.
    - People get fired for reasons that don’t make sense.
    - Meetings that aren’t fruitful and could’ve been in an email or just disregarded as a whole.
    - Contract says a 40 hour workweek but people have left as late as 9pm and have been there since the morning.
    - Metrics used would need better forecasting rather than blindly guessing that you always want to double your goal.
    - Definitely going through some growing pains.


  6. Helpful (3)

    "Great people, average company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at GetYourGuide full-time

    Pros

    - People from most teams are great and
    - Somewhat relaxed atmosphere, which you'd expect from a start-up
    -

    Cons

    - Going more in corporate direction now
    - Certain departments are isolated from others
    - One manager can make all the difference (for better or worse)
    - Internal recruitment process is difficult, slow and time-consuming
    - Feels like management is gearing up to sell-off in 3 - 5 years time
    - Pay is too low for many positions, but not all

    Advice to Management

    Think more about customer retention. Be stricter on poorly performing suppliers. Be stricter with unethical tours.

    GetYourGuide Response

    15 Feb 2019 – Talent Co-ordinator

    Hi,

    Thank you for sharing your opinion.

    It’s nice you enjoy our atmosphere. We place emphasis on creating great working teams and being very thoughtful about finding the right fit... More


  7. Helpful (2)

    "Great values and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GetYourGuide full-time (Less than a year)

    Pros

    -Company has great values and they are lived in a daily basis.
    -Company updates are well done; everybody knows short, mid and long term goals.
    -Everybody gets responsibility from day one.
    -Great culture with open feedback: you can openly contribute your ideas and thoughts.
    -Great opportunity to learn and share.
    -Great work-life balance and parents are more than welcome.
    -Nice perks: breakfast everyday, beer and pizza on Friday, Yoga, team events, German classes, extra budget for courses (online, offline...)

    Cons

    Salaries lower than market standards.
    As a big startup, some processes are not smooth, but the company is open to improve.
    Some managers were not ready to manage people / lack of leadership in some teams

    GetYourGuide Response

    15 Feb 2019 – Talent Co-ordinator

    Hi,

    Thank you for sharing your opinion.

    Transparency is key for us in order to achieve our goals and to grow. We truly believe that sharing honest feedback is the best way for us to learn and... More

  8. Helpful (2)

    "Great company, not so mid-level leaders..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    Lots of room for learning, company is still growing and has a very good market fit.

    Cons

    Management still has lots of "startup phase" employees - people who were promoted for being there when they were needed. Some are too proud of what they did to see that the current scenario is of a large company and those practices were outdated.

    Advice to Management

    Forget it was once a startup and plan the company for the future.

    GetYourGuide Response

    14 Feb 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    One of our core values is learning, which we aim to apply every day. We are glad to hear that you are growing with us and found working on our product... More


  9. Helpful (5)

    "Limited vision, poor-quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GetYourGuide full-time

    Pros

    - Terrible senior leadership but lovely colleagues

    Cons

    - No upward mobility or career growth
    - Closed-minded leadership, systemic sexism
    - Huge disparity in salaries
    - High churn
    - Confusion in growth goals; quick but unsustainable growth approach


  10. Helpful (1)

    "Lots of learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at GetYourGuide part-time

    Pros

    - Culture
    - Awesome people
    - Cool office
    - lots of events

    Cons

    - Career growth limited
    - salaries not so good

    GetYourGuide Response

    14 Feb 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    Our culture and people is what makes us proud. We try to deliver our employees everything to improve their work quality and help to balance their work with... More