Hotels.com Reviews

3.8

71% would recommend to a friend

(185 total reviews)
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Adam Jay

58% approve of CEO

55% positive business outlook

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

185 reviews
3.0
18 Sept 2025

hotel

Recommend
CEO approval
Business outlook

Pros

work culture and the values

Cons

long working hours less pay

2.0
6 Dec 2018

Company losing its identity

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Majority of people are great and extremely intelligent Technology stack is advanced but not used to it's abilities Overall okay pay Perfect work/life balance Nice perks Great pension scheme

Cons

People get promoted on a basis that they are friends or good pals with a hiring manager Hotels.com recently lost its long lasting CEO Johan and replaced with Adam Jay who has a reputation to have his own 'boys club' so if you are interested in equal opportunity company your days may be counted New Expedia Group CEO Mark does not share a clear future plans on the platform for the next five years only buzzy words we are great and etc. More and more people resign....... Politics, politics..........

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Hotels.com Response
7y
Thanks for taking the time to provide feedback to us! It’s great to hear that you enjoyed the benefits and fantastic work-life balance when you worked here – we love that too! We also wanted to share some details on our goals when it comes to diversity and inclusion. At Expedia Group, we believe success comes from equality and opportunity for all. Gender balance in the tech industry is a challenge for a lot of companies and it’s why we continue to invest resources and focus across our org to improve gender representation and diversity in all its forms. We’re seeing some strong results, too. Currently, 52% of employees are women, 25% of the Board of Directors, and 35% of Senior Leadership, are women. We are committed to working harder at this, and we’re confident about the steps we are taking. We also encourage a feedback culture where employees are regularly asked for their views on key topics, and senior leaders like Adam always have an open door to discuss and understand important issues and to take action. We encourage individuals to raise any concerns to management or speak to their HR Business Partner.
5.0
26 Jan 2014

Fun, innovative, fast paced and great offices!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros: - Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks... - Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around. - It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day. - Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work. - Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc. - Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.

Cons

Like I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are: - Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made - The area around the office (highways) are always under construction! Makes traffic bad. - Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices

Viewing 1 - 3 of 185 Reviews

Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.