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Individual Restaurant

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Individual Restaurant Reviews

Updated 10 Sep 2022

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Found 24 of over 25 reviews
3.3
33% Recommend to a Friend
52% Approve of CEO

Found 24 of over 25 reviews

3.3
33%
Recommend to a Friend
52%
Approve of CEO
Individual Restaurant CEO Steven John Walker (no image)
Steven John Walker
7 Ratings
  1. 1.0
    Former Employee, more than 3 years

    So many better places to work. Trust me.

    10 Sep 2022 - Front of House Staff in Birmingham, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent service charge compared to other restaurants in birmingham. October refurbishment should see a lot of head office impact on the operations

    Cons

    Poor management - they are always arguing and complaining about each other. All the staff are leaving and pile the workload on the remainder. Management hide from guests - GM exclusively stays the pass. BM is always where it’s quietest. RMs constantly in the office when the floor is busy. managers happily point you to the door if you complain about anything. I’ve seen people punished with less shifts over message in the group chat, or a week of service charge removed for being an hour late to shift. YOU DO NOT GET YOUR LEGALLY ENTITLED BREAKS. EVER.

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  2. 4.0
    Former Employee, less than 1 year

    Good

    11 Apr 2022 - Waiter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is higher than most restaurants

    Cons

    Unsociable hours and working mostly weekend

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  4. 4.0
    Current Employee, more than 1 year

    Good place to work for

    31 Mar 2022 - Front of House Staff in Birmingham, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A good place to work for. Management is supportive. They try to understand your needs. If you work hard you get good tips. Colleagues are friendly.

    Cons

    Hospitality is not an easy job. It requires a lot of patience. Sometimes is hard to achieve a good life balance but that is expected for a role like this.

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  5. 2.0
    Current Employee, more than 3 years

    Not the best

    28 Mar 2022 - Hostess 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun atmosphere Good staff food

    Cons

    Head office take 20% off tips Started working there in highschool (at age 16)and asked for part time hours and was given 38 hours a week and told it was part time. Left school at 18 and asked for full time hours and was given 8-16 hours per week.

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  6. 1.0
    Current Employee, more than 3 years

    Badly run from the top all the way down

    23 Mar 2022 - Bartender/Bar Manager in Chester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some staff are great to work with

    Cons

    Head office clearly haven't worked in hospitality or it was so long ago they don't remember. Expect staff to provide world class service whilst providing next to no support, training system doesn't exist. Have an expectation for sites to function on absolute minimum wage budget, which then puts a lot of pressure on the existing staff and scares of new staff as they end up doing the work of 2 waiters/chefs/bartenders. It's a battle to get any sort of pay increase even if you've committed yourself to the business for 2+ years. Head office mess up payslips nearly every month and then it takes month to get your pay sorted. Maintenance and care of the sites is awful, so many things falling apart and just get cowboy solutions.

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  7. 3.0
    Former Employee

    Meeting point restaurant

    20 Dec 2021 - Security Guard in Kisumu
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Was nice until the moment I left

    Cons

    Willing to find one with much more improvement

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  8. 4.0
    Former Employee, less than 1 year

    Piccolino

    24 Sep 2021 - Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good and lively working environment.

    Cons

    Tips are shared with managers as well.

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  9. 3.0
    Current Employee

    Bad pay management

    21 Jun 2021 - Graduate Student in Chester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, enjoyable job and challenging enough to feel fulfilled

    Cons

    Pay was often wrong under the new ownership, slow progress to higher levels

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  10. 4.0
    Former Employee, more than 1 year

    Great venue and great tean

    2 Apr 2021 - Restaurant Manager in Manchester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great guests, great tips and great base salary.

    Cons

    Lack of progression in company

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  11. 5.0
    Current Employee

    Good workplace

    19 Mar 2021 - Chef in Leeds, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    lovely people and environment to work in

    Cons

    not for those who prefer to be sat rather than stood

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Viewing 1 - 10 of 24 Reviews
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  • Front of House Staff(2)
  • Receptionist(2)
  • Waiter(2)

Glassdoor has 25 Individual Restaurant reviews submitted anonymously by Individual Restaurant employees. Read employee reviews and ratings on Glassdoor to decide if Individual Restaurant is right for you.