We got too big. We had a strategic partnership that enticed us to grow in ways that weren’t actually healthy or true to who we want to be, and as that partnership has receded we have gone through a multi-year rightsizing action that finally feels close to over.
I’ll note that this hasn’t meant layoffs. Despite what some other reviewers have said about leadership being callous and out of touch, the reality is they are so allergic to upending livelihoods that they’d rather pick other struggles, or turn down lines of business that we can’t pivot to quickly as a result of wanting to keep everyone who continues to choose InterWorks. Depending on who you are and how you view things this could be a pro, but it has made many things harder too.