Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Intercom?

77% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 88 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 42 reviews)); "Great team and leaders." ((in 24 reviews)); "Work life balance is good" ((in 15 reviews)); "Talented and smart colleagues" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Very poor Senior Leadership" ((in 27 reviews)); "management is poor" ((in 19 reviews)); "Lot of inexperienced managers and there's little parity of wages/titles for people doing similar levels of work." ((in 17 reviews)); "New old CEO" ((in 16 reviews)); "Silent layoffs." ((in 4 reviews))

What are employees saying about Intercom redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom redundancy and their outlook for job security at Intercom in 2026.

Intercom Reviews

3.9

77% would recommend to a friend

(478 total reviews)

Eoghan McCabe

69% approve of CEO

87% positive business outlook

Intercom has an employee rating of 3.9 out of 5 stars, based on 478 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

478 reviews

3.0

30 Jun 2026

Good career growth but overwhelming pace

Customer success manager (csm)

Recommend

CEO approval

Business outlook

Pros

Good career opportunities. Lots of internal growth

Cons

Extremely fast paced. Can be overwhelming

4.0

25 Jun 2026

Supportive team but management struggles with change

Business development executive

Recommend

CEO approval

Business outlook

Pros

They hire good people. No many egos and always down to help

Cons

Like any org there was a lot of change which may not be managed well at the best of times

4.0

25 Jun 2026

Fast-paced environment with impactful AI opportunities

Staff ml scientist

Recommend

CEO approval

Business outlook

Pros

Fast moving environment, with lots of scope to make broad impact with state of the art AI techniques.

Cons

The rate of change can be fast sometimes, which can come at the cost of rigour, but overall it is a net positive in terms of outcomes.

Viewing 1 - 3 of 478 Reviews

Jobs at Intercom

Staff Creative Copywriter

Manager, Customer Support

Scaled Customer Success Manager

Technical Support Engineer

Senior Deal Desk Manager

Intercom

Intercom Reviews

Company ratings over time

Reviews by job title

Good career growth but overwhelming pace

Supportive team but management struggles with change

Fast-paced environment with impactful AI opportunities

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