LogRhythm Reviews

I appreciate the perspective you provide in your post and I am sorry to hear that your experience working in engineering has not been as stellar as we would hope. As for the areas that you have noted as challenges, a few observations that may be useful: In the 10 months since I joined LogRhythm, I have met with many of our customers including those in Europe and Australia, and held roundtables with professional services, customer success, sales, sales engineering, and the engineering organization to solicit their feedback. That feedback has been incredibly valuable and led to a number of engineering initiatives in the following areas: people and culture, technical excellence and innovation, operational excellence and focusing on our customers. Maturing our company means moving away from a “startup” mindset and incorporating some industry best practices around operational excellence that help us scale including moving to SAFe, having a laser focus on quality, encouraging more collaboration across teams, and focusing on CI/CD. To build great products we need to understand our customers’ needs and be focused on end-to-end customer experience. My perspective is that it is incredibly important for engineers to spend time with our customers, as well as with our customer-facing employees. To that end, engineers have had the opportunity to visit customers onsite in USA and Europe with over 25 engineers participating (including presenting) at our RhythmWorld customer conference. We have received resounding positive feedback from our customers on the above changes. We have embarked on a phase of significant growth with an exciting multimillion-dollar initiative to innovate on our platform and products, and we are in the process of doubling the size of our engineering organization. This will provide numerous opportunities for growth for our engineering employees including, new roles, new technical experiences, new leadership experiences, and learning from the experiences of new team members. With an eye on innovation, we have increased the time our engineers have to innovate. We have our two week-long hackathons that will gradually open to other functions of the company over time, with sales engineering being the first in our March Hackathon. We also have added time for innovation in our final sprint of every Planning Increment. I value our talented team and look forward to their innovative ideas. Finally, one of my passions is growing an organization and its people. I am a great proponent of providing career opportunity within the engineering organization by both internal promotion and encouraging career moves from other functions of the company into engineering. In the last 8 months we have promoted 22 internal employees in engineering: 8 engineering individual contributor promotions, 6 engineering management promotions, including two directors, and 8 employees from other functions across the company. Change is hard. It can be uncomfortable, unsettling, stressful — and not for everyone. Embracing change and modern technology means being open to the way we work. We are a culture of innovation, continuous improvement, transparency, respect, and integrity. I am committed to the engineering organization’s future and to continuing to advance our engineering innovation, operational and technical excellence, customer focus — and most importantly, the growth of our people and our culture.