Menlo Reviews

Micromanagement runs rampant within this organization with employees joking about being fired on Fridays at 8am for no reason because it happens so often. If you do not play the games of the powers that be, you will find yourself a group of enemies before you can return to your desk from a meeting. Don't get too comfortable as turnover is higher than other tech companies and the awards they brag about are often "pay to play" type recognitions.

No sick time. They offer very little in the way of training. You'll be trained on the systems you need on your side of the job (Web Help Desk--which is awful; Albert, etc.) but you won't be trained in the technologies you'll be supporting. 100+ schools and civic organizations, each with their own hardware and software: Window, mac, iPad, Chromebooks, smart boards, Apple TVs, security cameras. Their method of training is to throw you into the deep end and see if you swim or drown. August and September are the deepest pools because of the schools are bringing the kids and teachers back in. Your queue could balloon to over 100 tickets. And good luck getting responses back from busy teachers. No clear escalation channels. We're actually titled "Generalists" because we're expected to support and troubleshoot everything. Admins are the next level up, but they are either technology-specific or everything under the sun and bogged down. You're supposed to keep your ticket and ask them to help. Very unclear when you can just assign it to them. And if it needs to go further, to infrastructure, you better have dotted all your i's and crossed your t's or they'll send it back. Male to female ratio in the technology areas (support and infrastructure) lean HEAVILY male. Can count the females on one hand.