The red flags started right at the end of training. They said we would be shadowing other agents before we started taking calls to get an idea of how to handle calls. That was a lie and they just put us on a call on the last day of training to “check if the dialer worked.” Our first day was the job shadow, where we just listened to recordings of old calls for 4 hours. Then you’re thrown on calls with this 1000+ person group chat for help, and the TLs take forever to respond. I could never get in contact with my manager about anything. They took the bathroom break option off of the dialer, and you would have to use the regular break option for the bathroom which is added to your two 15 min breaks. The info we got during training, after training and during the job itself was all different. They stress on call times, but you need their permission to do even the smallest change on the accounts. So how does that work when I’m waiting 10+ mins for management to respond. Customers can’t be transferred to supervisors. There’s no reason given. We just have to tell them that it’s not possible, so you can tell how that goes. Not worth the strain on your mental health honestly. There is a reason why there is such a high turnover rate and they only offer the position as temporary, then tell you in training that you will be full time after 3 months.