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Optical Express

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Optical Express Reviews

2.9

38% would recommend to a friend

(617 total reviews)
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David Moulsdale

47% approve of CEO

43% positive business outlook

Optical Express has an employee rating of 2.9 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews
1.0
30 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Exciting industry Customers and the ability to change their lives - when treatment successful Opportunity to develop an extensive technical understanding The challenge of a selling a very hard to sell product - making it very rewarding

Cons

Terrible reputation - staff and customer Lack of customer service ethos Poor leaders Dishonest to customers and staff - company will promise the earth and deliver misery at times Pay is outrageously low. Bonus perimeters constantly change and at times can be very lucrative. If you negotiate pay rises - get it in writing as they take forever to pay it and don't back-date - if they ever pay it. They will bully you to work all over and unsociable hours if you're the strongest performer as they want you to turn underperforming clinics around. They have managers in clinics who aren't capable and they expect the strong performers (sales staff) to improve their clinics/business without reward. You'll find the strongest sales staff won't hang around for long. Not the mention the constant feeling of vulnerability given the number of times in recent years subsidiaries have gone into administration and store closures.

4.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good people with work ethics and supportive management

Cons

Not really a con but food there is terrible

4.0
12 Oct 2015

bullying and intimidation is a daily occurrence.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very easy to get a job with.

Cons

The chief exec is a aggressive arrogant bully who shouts and swears. This method of management follows down the line is a similar fashion. 1. Poor salary 2. ZERO wages rises 3. Goal posts constantly changed 4. Bonus withheld and changed constantly 5. Unpaid overtime but expected to work 6. Unpaid stock takes every month 7. Unpaid meetings after work 8. Expected to cover other stores in any location 9. Overfilled double booked diaries 10. Insufficient staffing 11. HUGE volumes of staff leaving 12. Terrible reputation within industry 13. Constant performance management 14. Aggressive sales techniques 15. gross overselling 16. Zero chance of customer getting refunds 17. Outdated computer systems 18. Middle management terrified of not achieving targets and encouraged to fudge figures 19. Accounts constantly on hold 20. Over priced and over sold in every product.

Viewing 1 - 3 of 617 Reviews

Glassdoor has 640 Optical Express reviews submitted anonymously by Optical Express employees. Read employee reviews and ratings on Glassdoor to decide if Optical Express is right for you.