PEP Health Reviews

Unfortunately, the company suffers from poor communication, lack of transparency, and inconsistent leadership. Important decisions are not always communicated clearly or in good time, which creates unnecessary stress and uncertainty for employees. There can also be a lack of structure around roles, responsibilities, planning, and long-term direction. In practice, this can leave employees carrying a lot of responsibility without the support, clarity, or recognition needed to do their jobs properly. The handling of organisational change was particularly disappointing. Communication around job security, business direction, and employee impact could have been far more honest, timely, and respectful.

The company delayed payroll once and later missed payroll entirely, which caused significant financial stress for employees. Some staff reportedly missed mortgage and childcare payments, and for several weeks there was genuine uncertainty about whether wages would be paid at all. The situation was eventually resolved after external investors stepped in to stabilize the business, but morale declined sharply afterward. Following the payroll issues, many employees left. Those who remained were promised bonuses as part of the recovery effort, but those bonuses never materialized. Instead, another round of layoffs occurred, with employees disappearing from the company without any formal communication for weeks. The company also lacks a proper HR structure. Pension contributions were mishandled for months, and employees were informed that missed contributions would not be reimbursed by the company. From a business perspective, the model also feels unstable. A large part of the product appears to rely on scraping reviews from platforms such as Google Reviews. Since these platforms actively work to prevent scraping, the engineering team is constantly engaged in a cat-and-mouse game to bypass restrictions. This creates the impression that the business is vulnerable and could face serious disruption at any time. Overall, I would not recommend working here. The company appears to be on a downward trajectory, with ongoing operational, financial, and leadership concerns.