Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

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Percepta

Percepta Reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

973 reviews

5.0

8 Oct 2025

Best Place To Work

Senior manager workforce management

Recommend

CEO approval

Business outlook

Pros

Leadership, Work Life Balance, Salary, Work Culture, Support

Cons

Observed none for now .

Percepta Response

8mo

Thanks so much for sharing your experience! We love hearing that you’re enjoying the leadership, balance, and culture here at Percepta. It’s great having you on the team—thanks for all you bring every day!

5.0

5 Dec 2022

good company

Software developer

Recommend

CEO approval

Business outlook

Pros

not at all ,all good

Cons

good management, everything is good

Percepta Response

Thank you for leaving your review! We're so happy you had a positive experience during your time at Percepta. If you are ever interested in returning, drop us an email or apply.

5.0

10 Dec 2021

I love working from home.

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

Work from home, no traffic, you save gas working from home.

Cons

I don't have any cons at this time.

Percepta Response

Thanks for the review! Glad to hear you're enjoying working from home! Appreciate the feedback on training. We'd love to hear from you if you have any additional suggestions. Feel free to reach out to us at Percepta.hr@percepta.com. Thanks again!

Viewing 1 - 3 of 973 Reviews

Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Concierge Customer Service Representative