Reviews by job title

62 reviews
1.0
9 Sept 2024

Genuine Hell

Recommend
CEO approval
Business outlook

Pros

Coworkers were nice, we could take free food after our shifts, and we got paid weekly.

Cons

Horrible Staffing situations, somehow always understaffed despite always hiring new people, Managers usually sit in the office not really doing anything, we're supposed to reach a 1 minute time per order during rush hour, which is impossible due to the amount of cars, and the low amount of workers, customers lack common courtesy, and you constantly have to stop what you're doing to go help another worker with their tasks because if you don't the manager will get mad at you. And cashiers constantly get little to no hours due to the high number of cashiers that they have employed (We had 16 at my store) and you'll be doing most of it for around $13 dollars an hour. Also super unhygienic, I've seen the people that pour the sauce into the containers use their bare hands to do it, Aswell as lick their fingers, some of the workers even smoke in the freezer because there's no camera. I've even seen them re-use chicken from one order to another, literally scrapping the rice off the bottom and putting it in a different order. I've ran out of things to say, but believe me there are definitely more that I am forgetting.

3.0
22 Sept 2023
Recommend
CEO approval
Business outlook

Pros

-Great pay -If you have fun coworkers, really passes the time -Free food once per shift

Cons

-Overworked for the pay - Managers don't accommodate that much - Restaurants are falling apart and outdated, but as long as the owners keep selling, who cares, right?

3.0
30 May 2025

Pollo Tropical

Recommend
CEO approval
Business outlook

Pros

- Flexible Schedule - Chill coworkers - Free food

Cons

- Hourly wage at $12 (at the time)

3.0
29 Jan 2024

Decent job

Recommend
CEO approval
Business outlook

Pros

Free food Not a hard job

Cons

Bad customers horrible management Over worked

3.0
13 Jun 2024

Working at pollo

Recommend
CEO approval
Business outlook

Pros

Weekly pay, free food, and good hours

Cons

Stressful, a restaurant that shouldn't have a drive-thru since we were constantly running out of chicken because it takes so long to cook. Having to explain that we dont have chicken at a chicken restaurant is not a pleasant experience.

5.0
4 Jun 2023

Great

Recommend
CEO approval
Business outlook

Pros

Good customer service good food

Cons

too many people / gets crowded

Viewing 1 - 3 of 62 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.