PracticeWorks Systems Reviews | Glassdoor.co.in

PracticeWorks Systems Reviews

Updated Sep 22, 2011

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Found 5 reviews

1.8
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26%
Recommend to a Friend
Patrick Erickson
0 Ratings
  1. "SOFTDENT Management is very much like going to High School over again"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SOFTDENT Technical Support Specialist II in Marietta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at PracticeWorks Systems

    Pros

    The employees tend to make a good team. It is very cohesive within the employee realm. The pay is not too bad, but could be better. The product portfolio is okay, but the developers of the product do not properly test it to make sure everything is taken care of before rolling out a new product. Working from home is another good benefit of this company, but you have to be in one specific promoted position: TSRII. If you...

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    Cons

    I could write a book on the CONS, but I will keep it short: -Recently, they took away several great benefits that made many people stay. Reward Time off was one of those benefits. - The management team is very unbalanced and unfair. Many of them do not know about the product they are managing over. - Favoritism runs rampant in the company. - Human Resources is a joke. If an employee brings up an issue with HR...

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    Advice to Management

    Listen to your employees. They are what makes the company either thrive or fail. Stop trying to be buddies with some of your employees. Fraternization is a company killer. Be fair! Get rid of the toxic management. Toxic Managers= Toxic Environment.

    PracticeWorks Systems2011-09-22
  2. "Great potential wasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Atlanta, GA
    Doesn't Recommend

    I worked at PracticeWorks Systems

    Pros

    There are many departments to work in. They are all fairly the same and it is not all that difficult to make lateral moves within the company. Most of the positions are hired from within so there are chances at advancement.

    Cons

    You are never going to get any of those promotions or advancement's unless you are a yes man. If you have any new idea's, prove some flaw in managements great new plan, or in any way show that you are not a 100% lackey you will never get anything. The management at Practiceworks likes to bury their heads in the sand and think that they know everything, and would never stoop to soliciting advice from their actual employees....

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    Advice to Management

    Try proving that your newest idea actually provides value. Instead of pulling out changes and then assuming they were great, test them and see if they actually succeeded. If not try actually admitting you made a mistake. For some reason official police at Practiceworks seems to be, that you are infallible and you aren't. And you should really stop immediately ignoring the suggestions made by your front line employees...

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    PracticeWorks Systems2010-11-26
  3. "Fairly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Atlanta, GA
    Recommends

    I have been working at PracticeWorks Systems

    Pros

    Co-workers, in spite of dealing with drusterating people all day are very friendly. Everyone is willing to lend a hand. Its not the easiest job, but the people you would with def help make a difference. It's laid back work environment, jeans almost every day.

    Cons

    The people who call can be very frusterating. You quickly learn to let things roll off your back. The clock-in. clock-out mentality is difficult at times. It's very draining

    Advice to Management

    Contracted employees should earn some benefits as well. Also, the environment could be warmer, most of the time it feels like a cold cubicle city. Turn off the air in the lobby!

    PracticeWorks Systems2010-09-21
  4. "Practiceworks Dental Systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in
    Doesn't Recommend

    I worked at PracticeWorks Systems

    Pros

    Practiceworks has the best digital imaging products and practice management softwar on the market and multiple solutions for any dental practice.

    Cons

    Practiceworks provides inadequate training and support for the sales team and has no repect for quality of life requiring you to do your own marketing on nights and weekends. They also have many micro manager requiring 3-4 conference calls a week.

    Advice to Management

    Provide ongoing training for the staff and drop the conference calls and let the sales people do what they are supposed to do. Get in the field and sell.

    PracticeWorks Systems2010-08-12
  5. Helpful (3)

    "Corporate version of Tina Fey's "Mean Girls""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Marietta, GA

    I worked at PracticeWorks Systems

    Pros

    Once you've put in a year, they may let you work from home 4 days a week. This is such a huge perk, it really makes the cons much easier to stomach.

    Cons

    The pay is on the low side for call center work. There is very little contact with upper management. Although I'm sure they think their quarterly addresses keep them in touch with "the little people", the reality is that these meetings, since they are attended remotely, are ignored at best, and openly mocked at worst. Middle and lower management operate like high school girl cliques. They reward their sycophants and make...

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    Advice to Management

    Completely clean house in lower management, and weed out your buddies in middle management. They are costing you serious talent and hurting your bottom line. The guy (or girl) you most want to have a beer with is rarely the best person to be running your business.

    PracticeWorks Systems2010-05-03
Found 5 reviews