Does Secret Recipe pay their employees well?

According to anonymously submitted Glassdoor reviews, Secret Recipe employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Secret Recipe. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Secret Recipe?

74% of Secret Recipe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Secret Recipe 2.8 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Secret Recipe?

Waitress (18) , Service Crew (16) , Barista (8) , Server/Waiter (8) , Server/Waitress (8) , Cashier (7) , Kitchen Staff (6) , Kitchen Helper (5) , Part Time Service Crew (5) , Supervisor (5) , Assistant Supervisor (4) , Customer Service (4) , Executive (4) , Kitchen Crew (3) , Marketing (3)

What are the pros of working at Secret Recipe according to real employee reviews?

"• Friendly colleagues and supportive outlet staff" ((in 12 reviews)); "the pay is a good amount for a part time job" ((in 9 reviews)); "Friendly and good environment to work on" ((in 8 reviews)); "Some staff were friendly" ((in 6 reviews)); "The IT Manager in KD is the best." ((in 4 reviews))

What are the cons of working at Secret Recipe according to real employee reviews?

"low salary, some customer hard to serve" ((in 11 reviews)); "Horrible management in my shop, no training and no thankyou ever." ((in 7 reviews)); "Barely much benefits" ((in 6 reviews)); "Work life balance is lip service." ((in 5 reviews)); "Extended working hours with a smaller team." ((in 4 reviews))

Skip to content Skip to footer

Notifications

Secret Recipe

Secret Recipe Reviews

Compare reviews

3.2

74% would recommend to a friend

(197 total reviews)

55% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.2

Culture and values

3.2

Career opportunities

2.8

Work/Life balance

2.8

Compensation and benefits

2.6

Senior management

Secret Recipe has an employee rating of 3.2 out of 5 stars, based on 197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Secret Recipe employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

197 reviews

1.0

15 Aug 2021

Do not work here unless you can take heavy politics

Executive

Recommend

CEO approval

Business outlook

Pros

- Good learning experience. - Discount at cafes.

Cons

- Managers practice favoritism. - Lots of backstabbing and blaming. - Too manual processes. - Manager humiliates and shouts at employee infront of others. - Managers will keep throwing work to you until you can't handle and leave. - Most colleagues aren't helpful but instead only act like it. - Biasness is apparent and obvious. - Managers are not open to change, suggestions and opinions. - Lots of comparisons between employees instead of helping each other to improve.

1.0

10 Jan 2022

Terrible Company

Logistics clerk

Recommend

CEO approval

Business outlook

Pros

Work is generally simple, monotonous and repetitive.

Cons

Toxic work environment, colleagues and bosses. Very poor work/life balance. Low pay. Almost non-existent communication between departments and management-staff leading to numerous everyday issues in operation chain. Upper management has nothing better to do but play politics and push agendas by coming up with stupid new SOPs to make life difficult on employees.

1.0

4 Mar 2025

Play tricks to force employees to resign

Graphic designer

Recommend

CEO approval

Business outlook

Pros

Teasty cakes，many friendly colleagues, and almost no overtime for work on my position

Cons

Play tricks to force employees to resign, low salary and threatening employees that if they don’t resign, they will write a lot of negative reviews in their personnel files.

Viewing 1 - 3 of 197 Reviews

Jobs at Secret Recipe

Data Entry (Immediate Hiring)

Logistics Clerk (IMMEDIATE HIRING)

R&D Executive (Cakes and Pastry)