Does Shentel pay their employees well?

According to anonymously submitted Glassdoor reviews, Shentel employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shentel. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Shentel?

54% of Shentel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shentel 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Shentel?

Customer Service Representative (9) , Retail Sales Representative (8) , Retail Sales Consultant (7) , Manager (6) , Sales Representative (6) , Assistant Manager (4) , Store Manager (4) , Assistant Store Manager (3) , Engineer (3) , Associate RF Engineer (2) , Dispatcher (2) , Field Operations Supervisor (2) , Network Engineer (2) , Project Manager (2) , Retail Store Manager (2)

What are the pros of working at Shentel according to real employee reviews?

"Benefits are good so is pto" ((in 26 reviews)); "Good people in the company" ((in 12 reviews)); "I can not speak for all managers here but my manager provides a good work/life balance when issues outside of work come up." ((in 4 reviews)); "Great Coworkers make the job fun" ((in 3 reviews)); "Remote first environment for work" ((in 3 reviews))

What are the cons of working at Shentel according to real employee reviews?

"Out dated management and poor planning" ((in 11 reviews)); "Low pay and large amounts of work" ((in 8 reviews)); "pay was low and managers would be steal sales from you and give them to other employees" ((in 4 reviews)); "Assigned duties at the end of each month that were originally supervisor duties took away value from the Quality Advocate position." ((in 2 reviews))

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Shentel

Shentel Reviews

3.2

54% would recommend to a friend

(185 total reviews)

Edward H. McKay

Not enough data to show CEO approval

62% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.3

Compensation and benefits

3.1

Culture and values

3.1

Work/Life balance

2.8

Senior management

2.7

Career opportunities

Shentel has an employee rating of 3.2 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shentel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

185 reviews

3.0

6 May 2026

Remote work is great, but micromanagement is frustrating

Customer service representative

Recommend

CEO approval

Business outlook

Pros

fully remote, independent work for the most part

Cons

micro-managed on every phone call, not able to get morning shift as promised after 6 months of employment

1.0

8 Apr 2026

Not worth it

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Work from home, good 410k

Cons

Very clicky, low pay, taps out on raises really fast

1.0

10 Jan 2026

Toxic HR

Field operations supervisor

Recommend

CEO approval

Business outlook

Pros

Take home vehicle is it

Cons

Very poor HR practices. Documented complaints on other employees are ignored. Damage to property and reckless driving are ignored. Documented poor work ethic ignored. HR will only call you a bully for trying to take out the trash.

Viewing 1 - 3 of 185 Reviews

Jobs at Shentel

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Remote work is great, but micromanagement is frustrating

Not worth it

Toxic HR

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