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      Shieldpay

      Engaged employer

      Shieldpay Reviews

      3.2

      56% would recommend to a friend

      (70 total reviews)

      Peter Janes

      59% approve of CEO

      48% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.2

      Culture and values

      3.1

      Senior management

      3.1

      Career opportunities

      Shieldpay has an employee rating of 3.2 out of 5 stars, based on 70 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shieldpay employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      70 reviews
      1.0
      15 Sept 2023

      Ruthless company

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      When I joined, I met some really nice people, who were very knowledgeable about the business. Shieldpay seemed like a nice place to work, but that changed pretty quickly with people departing the company once they realised the working culture. The smart people get another job before they are pushed out the business.

      Cons

      Shieldpay is very happy to exit people from the business at short notice if it suits a particular executive or manager. The turnover is very high, either of people leaving when they realise what the company is like or exited in some cases because they cant afford the person or they aren’t ‘performing’. Very few people have formal performance reviews and yet are exited for performance reasons. Shieldpay is very much like a ruthless sales company, you can work long hours with constantly changing priorities, no performance review and at the end of it be giving your marching orders. It is a very old school company at its heart, with a modern facade. People are even replaced because an executive wants a friend to do the job in place of the person already in post. I was working with numerous people one week and the next they were gone, systems turned off before they could say goodbye to anyone. Not one person I worked with that was fired was bad at their job. In fact many were very good at their job, asked the right questions and were trying to modernise Shieldpay. I was also really shocked when they got rid of all the companies/people who knew how the systems worked. Now there is no one in the business who understand how all the legacy and new technology hangs together. The development work is a mess, with people often working in silos and very stressed due to the constantly changing demands of the business/execs. If you try and bring in industry standards to Shieldpay you will have a target on your back from day one. You also need to know Shieldpay is loss making and has been for some time.

      avatar
      Shieldpay Response
      2y
      We appreciate your feedback and take it seriously. At Shieldpay, we value transparency and open communication, so we want to address your concerns. Regarding performance reviews, we understand that clear feedback and opportunities for improvement are essential for personal and professional growth. All of our performance evaluation processes are designed to be fair and comprehensive to ensure that hiring and promotion decisions are based on merit and qualifications – we are sorry to hear you experienced otherwise. Your concerns about the turnover of experienced staff and the challenges with our systems and technology have been noted. We recognise the importance of retaining institutional knowledge and are actively working on improving knowledge transfer processes and system documentation. Lastly, we understand the financial concerns you raised. Like many scale-ups, Shieldpay continues to work on a sustainable path to profitability and remain committed to our mission and our recent best ever quarter in revenue is a testament to our dedication to achieving this goal. We appreciate your feedback as it provides valuable insights into areas where we can improve. Your concerns will be taken into consideration as we continue to make positive changes within our organisation. Thank you for taking the time to share your thoughts with us. Sincerely, The Shieldpay Team
      2.0
      13 Sept 2022

      Room for improvement.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits. Unlimited holiday, flexible working.

      Cons

      It’s a bit of a sh**show. It’s a start up that has been around for 6+ years that feels like it was started a year ago. The ideas are good I guess but the execution is poor. There is a lot of talk of automation and making smooth processes but that is not really the case. There is a constant mass exodus of people and it’s helpful to note that the company actively asks people to write glassdoor reviews. There could be better management of resources to ensure the things that are in place are as effective as possible. It’s an organisation that is very much still trying to find its feet but there is a lot of work to be done and with people constantly leaving it is difficult to make those improvements. Approach with caution.

      2.0
      16 Oct 2024

      Poor company culture

      Marketing executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Wellbeing days and a great hybrid policy.

      Cons

      Constant burnout and being told if you aren’t burnt out you aren’t doing something right put a big strain on my personal life. It felt impossible to keep work and personal life separate with praise being given to employees who worked during weekends, late nights and whilst on PTO. I felt anxious when going into meetings with the fear of being yelled at or talked down to like a child, which happened more often than not. After being made redundant, the communications that followed were patronising and felt very tone deaf whilst many employees were struggling. Shieldpay pride themselves on their unlimited PTO however I felt like I couldn’t take that many days off due to pressures from higher ups on deadlines.

      avatar
      Shieldpay Response
      1y
      Thank you for sharing your experience with us and I'm truly sorry to hear that your time at Shieldpay didn't meet your expectations. We take feedback like yours seriously, and we understand how important it is to maintain a healthy work-life balance, as well as to feel supported and respected in all interactions.  We deeply regret that you felt burnt out and that there were challenges around taking time off. Our intention at Shieldpay is to offer flexibility, and it's concerning to hear that you felt this wasn’t achievable. We are disappointed to hear of your experience and that you experienced behaviour that made you feel uncomfortable or disrespected during meetings. This is certainly not in line with our core values, and you can be assured that we will investigate this and ensure that these types of behaviours are addressed internally.  Your feedback will be used to improve our workplace culture and communication practices. We are committed to continually creating an environment where employees can thrive both personally and professionally, and we are actively working to ensure that everyone feels supported, valued, and heard.  We wish you all the best in your future endeavours and thank you again for your input. 
      Viewing 1 - 3 of 70 Reviews
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      ReviewsShieldpay reviews

      Glassdoor has 76 Shieldpay reviews submitted anonymously by Shieldpay employees. Read employee reviews and ratings on Glassdoor to decide if Shieldpay is right for you.