I've wanted to write this review for a year but haven't been able to find words succinct enough to describe this nightmare, and even this leaves out so much.
I began working in May 2020 but lived at Sorrel for a year and a half, until March 2021. My partner worked seasonally for several years, but we were stranded here when our riving guiding jobs were canceled due to covid. We were asked to stay to help develop a rafting program and run the Adventure department but instead saw an endless rotation of unqualified "Guest Experience Managers" take our positions.
Guiding at Sorrel is appalling. There are no first aid kids, no satellite phones, and everything is falling apart. Liz refused to get new UTVs so I was frequently stranded in them in areas with no cell service, sometimes at night. I was the only guide with any experience or knowledge about southern Utah and there was no training for any of the others. I was forced to use my personal parks pass multiple times - which is so illegal - because no one was around to give me cash for my park entrance fees.
My partner is a very skilled carpenter and worked in unsafe conditions. Most of the tools in the wood shop were his own, and the ones Sorrel did have were barely functional. He had 5-10 successive managers and each was insanely unqualified. They forced him to do general maintenance and fix TVs and ACs most of the time instead of carpentry. He kept this trash pit from falling apart and stayed when Liz cut his wages to $10/hr for two months. He never received a raise. Despite this, Liz contested his unemployment claim and asked why we never developed her river program.
In sum: the entire town hates Sorrel. We cannot count all of the managers (much less staff) who have been fired in the past three years. Everything is outdated and falling apart. Our apartment was in disrepair - the window fell in and shattered, the ceiling began to cave from the rain, the water heater upstairs exploded and flooded the entire apartment, and our neighbor lit the building on fire, ALL WITHIN TWO WEEKS.
Liz is barely on the property but micromanages constantly from Palm Beach. She flaunts her BILLIONS while simultaneously saying she cannot afford to pay us. She wants the staff and housing hidden from guests because we are shameful and gross. and not wealthy. She does not understand or value southern Utah, the staff, or her guests. The entire staff is terrified of being fired and different departments undermine each other. Even when I quit and began working in town, living on this property and in this culture of fear created a traumatic level of stress.
You will be underpaid. You will be undervalued. You will be overworked. You will be so incredibly miserable. Do not work here.
