TTEC Reviews
64% would recommend to a friend
(8995 total reviews)
Kenneth D. Tuchman
74% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and from many different parts of not only the U.S. but the world which I thought was great." (in 330 reviews)
- "Horrible training and stuff will just get thrown at you which you are expected to know." (in 378 reviews)
- "Managers don't communicate with the employees and TTEC allows their employees to be abused verbally." (in 113 reviews)
Found 8,995 of over 10T reviews
Updated 29 Nov 2023
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- 5.07 Nov 2023Customer Service RepresentativeCurrent Employee, less than 1 year
Pros
Best team and good environment
Cons
Nothing to Mention as of now.
- 5.07 Sept 2023Fraud Prevention RepresentativeFormer Employee, more than 1 yearAhmedabad
Pros
Supportive Work Environment: TTEC India fosters a welcoming and inclusive atmosphere, making employees feel like part of a tight-knit team. Professional Development: The company places a strong emphasis on employee growth, offering various training, workshops, and certifications to enhance skills and knowledge. Employee Well-being: TTEC India prioritizes the physical and mental health of its employees, offering comprehensive health and wellness programs to support a healthy work-life balance. Cutting-Edge Technology: As a Fraud Prevention Representative, you had access to advanced technology and tools that helped in the identification and mitigation of fraudulent activities. Opportunities for Advancement: TTEC India actively promotes from within, providing clear paths for career advancement, which allows employees to grow within the organization. Positive Impact: The work as a Fraud Prevention Representative had a meaningful impact on clients by helping protect businesses from fraudulent activities, providing a sense of purpose in your role.
Cons
Workload: Depending on the volume of fraudulent activities and the size of the team, the workload can be demanding at times, requiring strong time management skills. Stressful Situations: Dealing with fraud prevention can be stressful, especially when handling complex cases or facing high-pressure situations. Shift Work: Some positions may require shift work, including evenings and weekends, which can affect work-life balance for some employees. Client Expectations: Meeting client expectations for fraud prevention can be challenging, as the landscape of fraud is constantly evolving, and clients may have high demands. Performance Metrics: There may be performance metrics and targets to meet, which can create pressure to consistently achieve set goals.
- 1.08 Nov 2023Customer Service RepresentativeCurrent Employee, more than 1 yearAhmedabad
Pros
There are hardly any pros in this company. Only plus point is, it's work from home
Cons
The pay is comparatively below the Indian salary standard. They will make you work in rotational shift timing with rotational week offs, with 8-10 days in a row working. The unachievable target with one of the lowest night shift allowances of 30 per hour. The workload will be hectic and filled with high pressure. The higher management only listen to there client and client can make any target or work for you to do and you have to do it because the higher management Cannot deny them at any cost. I would never recommend anyone in my life to work for this company for an extended period of time.
3 - 4.024 Nov 2023IT Service Desk AnalystCurrent Employee
Pros
Good to start career, More to learn for beginners and experienced
Cons
There is silly policy called 3 months contract period, If you do well in 3 months it will extened to more 3 months, after that if you perform well and also depending upon your production and Reliability they will make you regular or permanent, Please check before you join in ttec
- 4.029 Nov 2023Service Delivery SpecialistFormer Employee, more than 1 yearAhmedabad
Pros
They also hire freshers which is not so common nowadays. Also, there are good growth options if you perform your best.
Cons
Salary hikes and promotional increments are way low.
- 4.027 Nov 2023Technical Support SpecialistFormer Employee, more than 3 yearsAhmedabad
Pros
Good work culture, supportive teams. Great office at great city
Cons
If you are new, have some patience for Gujrati language
- 3.025 Nov 2023Trust and Safety SpecialistFormer Employee
Pros
Good for freshers to start career
Cons
Salary not as per standards
- 3.024 Nov 2023Cusmer Service RepresentativeCurrent Employee, more than 1 yearAhmedabad
Pros
We hear you platform works
Cons
Work pressure is way more than the salary
- 3.022 Nov 2023Trust and Safety SpecialistFormer Employee, more than 1 yearNew Delhi
Pros
Work culture is good and fair
Cons
Salary range is too low
- 4.03 Nov 2023Customer Service RepresentativeFormer Employee, more than 3 yearsAhmedabad
Pros
This organization actually is employee centric where they do actually care about the well being of their employees.
Cons
Salary hikes are not as much as high as other competitors
TTEC Reviews FAQs
TTEC has an overall rating of 3.5 out of 5, based on over 10,277 reviews left anonymously by employees. 64% of employees would recommend working at TTEC to a friend and 58% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
64% of TTEC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TTEC 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.
