TUI Group Customer Service reviews

Thank you for taking the time to share your honest feedback following your time with us in Customer Service. We’re pleased to hear that you met some great colleagues and found value in the training provided. We also appreciate your candid comments regarding shift patterns, onboarding support and the intensity of live environments. Customer Service roles can be fast-paced, and we recognise that the transition from training to live calls can feel overwhelming, particularly when balancing call handling times with finding the right information. Your feedback around clearer expectations on hours and enhanced support for new starters is valuable, and these are areas we continuously review to ensure colleagues feel set up for success. Thank you again for sharing your experience and your advice. Feedback like this helps us identify where we can continue to improve the colleague experience. Best wishes from the TUI Employer Brand Social Media Team

Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team