Tangoe Reviews

3.8

78% would recommend to a friend

(1,178 total reviews)

James Parker

85% approve of CEO

78% positive business outlook

Tangoe has an employee rating of 3.8 out of 5 stars, based on 1,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tangoe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
24 Jul 2018

Company with no road map

Recommend
CEO approval
Business outlook

Pros

Nothing other than Flexible timings & WFH

Cons

-Acquired by a Equity firm for whom only profit matters -Indian Management is clueless on what is going to come -Indian Management is scared to communicate reality - 0 hike in 2018 - No growth opportunity/road map for associates -Too much negativity on the floor -Every current employee is looking out for job change -you can see people giving interviews on the floor -Half of the desks are empty -Majority of good employees have quit

1.0
23 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Job security, on-time salary, and friendly teammates.

Cons

It is going to be a long one but trust me this is not biased and I am sure everyone in the Bangalore site wants to speak this out but doesn't have the courage to do so. 1) Things are run by a bunch of dictators. You please them and you will be getting promotions, even though you are not talented or have the skill to grow. 2) Managers hire their family members even if they are new to the industry. If you refer someone who is talented and has the experience, the HR team will reject saying they are not qualified. So, you need Manager's recommendation to get in and referrals are a joke. 3) If you please the management, you get promotions even without IJPs. 4) If You resign HR team will threaten you saying they will not give the relieving letter and will not clear your BGV when the next organization sends it for verification. My colleagues were going through a lot of traumas due to this and Tangoe says they value employees’ mental health. They Manipulate the documents that you have signed when joining and add rules according to the situation. 5) No intention or effort to retain talent. Usually, organizations try to retain employees/talents by offering hikes or promotions. Here they threaten and try to retain you. They will hire new folks who have no knowledge about the whole damn industry and give them 20LPA but here 8+ years employee who is working more than that newbie gets only 8LPA 6) Recently there is a trend going on, you get promotions based on religious views. Top management is BJP supporters and if you are one then things are easy. My colleagues went through this. Diversity at its best! 7) They say we are open to any feedback, if you give feedback, you will be out soon as you will be targeted. 8) The worst HR team I have ever seen in my career. 9) No hike from the past 3 years and for name’s sake they gave a hike this year and expect us to be happy. It was better if they didn't give, this was like an insult. 10) You call HR to discuss your issue and you end up listening to his family and personal issues. 11) No other benefits to the employees in terms of monetary and wellbeing. 12) US team has no idea how Indian management manipulates things. 13) No skip level meetings. You meet HR when you join and if you are getting offboarded. HRs are close to the managers, so what you discuss with them is shared with the entire management along with your name and you become a target. 13) To the entire management, people leave because they are not being paid properly or have a bad manager. Tangoe has both issues, so let them go. No individual has signed anywhere saying that they will work with Tangoe for eternity or will dedicate their life to Tangoe. 14) To HR who responds on Glassdoor, your response "I encourage you to use the Quarterly Review discussion to speak with your manager about your development goals and interests. This is a good time to get more understanding of the roles here at Tangoe as there are many opportunities for advancement. I hope you are able to listen to the monthly Town Halls with our CEO. There is a lot of good information shared in the Town Hall about what is happening at the region and company level, and you may find this helpful to understand the business strategy and management decisions." let me tell you, no employee wants to complain about their manager to himself. Do you think people actually care what has been displayed in the town hall? Then you are wrong, people attend to see if we will get a hike this year or not. Please DO NOT ask me to reach out to HR/My Manager with my issues. I have tried and it has backfired.

2.0
25 May 2021
Recommend
CEO approval
Business outlook

Pros

The Job was laid back when I joined.

Cons

The Job was laid back when I joined. But the tables turned last year when we started WFH. I have been working here for 3 years with no Salary Raise. The job is really stressful. They want agents to take calls and live chat and work on email cases assigned within SLA. The call script doesn't make sense most of the time. but we still have to follow them. The Management in Bangalore just blindly follows the rules set up by their superiors in the U.S and doesn't even care about their employee's physical and mental health. Can't wait to leave this place.

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Tangoe Response
5y
Thank you for taking the time to share your comments. The transition from the terrific office tower in Bangalore to WFH because of the pandemic has overall been successful, but there are some employees that have found it to be a more difficult adjustment. Tangoe has many resources available to help our employees with remote work. If you need assistance, please look at the resources listed on the Employee Portal, speak with your manager, or ask local HR for help.
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Glassdoor has 1,233 Tangoe reviews submitted anonymously by Tangoe employees. Read employee reviews and ratings on Glassdoor to decide if Tangoe is right for you.