Does Thomas Cook pay their employees well?

According to anonymously submitted Glassdoor reviews, Thomas Cook employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Thomas Cook. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at Thomas Cook?

66% of Thomas Cook employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thomas Cook 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Thomas Cook?

Cabin Crew (85) , Travel Consultant (57) , Customer Service Representative (26) , Travel Agent (24) , Sales Consultant (22) , Manager (21) , Travel Sales Consultant (21) , Assistant Manager (19) , Cabin Manager (16) , Project Manager (13) , Store Manager (12) , Sales (11) , Cabin Crew Member (10) , Sales Associate (9) , Airline Pilot (8)

What are the pros of working at Thomas Cook according to real employee reviews?

"The people are great and genuinely want to do a good job." ((in 74 reviews)); "Great team, the people and the business philosophy (approach to our customers) was what made it great." ((in 39 reviews)); "Great colleagues to work with." ((in 36 reviews)); "Laid back, Travel culture, great tech to work on" ((in 22 reviews)); "Holiday benefits were great and learning about new destinations" ((in 21 reviews))

What are the cons of working at Thomas Cook according to real employee reviews?

"Bad management sent company bust" ((in 57 reviews)); "Long hours and stressful sometimes" ((in 52 reviews)); "Low pay and lots if work" ((in 47 reviews)); "Salary low basic salary for management" ((in 41 reviews)); "Long,tiring and unsociable working hours" ((in 12 reviews))

Skip to content Skip to footer

Notifications

Thomas Cook

Thomas Cook Reviews

4.1

66% would recommend to a friend

(1,034 total reviews)

Peter Fankhauser

65% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.7

Work/Life balance

3.5

Culture and values

3.3

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Thomas Cook has an employee rating of 4.1 out of 5 stars, based on 1,034 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Thomas Cook employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

23 Jul 2025

Supportive workpalce with opportunities and challenges

Assistant manager

Recommend

CEO approval

Business outlook

Pros

• Supportive team and collaborative work environment • Good work-life balance (outside peak seasons) • Opportunities for learning and skill development • Reputed brand with job stability • Exposure to diverse corporate clients and travel operations • Competitive salary and timely payroll

Cons

• Workload can increase significantly during peak seasons, which may affect work-life balance • Some internal processes could be streamlined for better efficiency • More clarity and communication around career progression would be helpful • Cross-department coordination can occasionally be challenging

5.0

3 Jun 2025

Company feedback

Deputy manager

Recommend

CEO approval

Business outlook

Pros

Leaders are very professional, the atmosphere in office is very cordial and joyful. Leaders are easily approachable. Hr team is also very helpful

Cons

My only concern is traveling to Gurgaon as for me it is little far away from my residence in Delhi.

5.0

30 May 2025

A Great Place to Grow and Thrive

Bhr

Recommend

CEO approval

Business outlook

Pros

Working at Thomas Cook has been an incredibly rewarding experience. I've had the opportunity to grow and learn across various aspects of the business, which has significantly contributed to my professional development. What stands out the most is the unwavering support I receive from my colleagues—always ready to help, collaborate, and share knowledge. It's a truly encouraging and dynamic environment that fosters both personal and team success.

Cons

So far, I haven’t encountered any major drawbacks, and I truly appreciate the positive and growth-oriented environment.

Viewing 1 - 3 of 1,034 Reviews