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      TourRadar

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      Reviews by job title

      16 reviews
      1.0
      22 Jan 2021

      Had a bad feeling about this place from day 1

      Administrative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros given are to make you forget you're underpaid. Some of the people there were cool. There were potential opportunities to do office swaps with international colleagues in Canada and Austria.

      Cons

      Overworked, underpaid, no incentives, politics galore, a bunch of men in charge who have a clear disregard for women.

      3.0
      14 Aug 2019

      Hipster Call Centre

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      - you learn about the various tour operators around the world and the industry quite quickly - learn about many tech applications and portals - most colleagues are friendly and helpful

      Cons

      - office sometimes comes off as “childish” maybe from the start up mentality. - Hipster/start up vibe - they use free alc and outings to cover up the fact that the job is mundane - no proper communication between management and the team - politics in the offices

      1.0
      25 Nov 2024

      Remote Work and Smart Colleagues, But Overwhelmed by Layoffs and Toxic Culture

      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      • Remote work: You can work from home and don’t have to commute. • Significant responsibility: From the start, you’re trusted with important tasks. • Talented team: Colleagues are intelligent and supportive.

      Cons

      • Frequent layoffs: Layoffs are frequent (35% this year alone), and the process feels arbitrary. Remaining employees are burdened with extra work, creating constant job insecurity. • Demanding availability: Employees are expected to be reachable at all times, even on weekends or during vacations, if anything “urgent” arises. • Budget constraints: There’s minimal financial investment in raises, benefits, or team events. • Micromanagement: The CEO insists on being involved in all decisions and often dismisses input from specialized teams. • Weak leadership strategy: Leadership lacks a clear direction. Many senior leaders are either laid off or leave voluntarily, with their roles left unfilled, overloading the remaining team. • Toxic work culture: Overall, the environment feels unsupportive and demoralizing.

      3.0
      4 Dec 2024

      A lot of heart, plagued by recurrent strategic concerns

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - phenomenal colleagues - flexibility - development opportunities - supportive HR team

      Cons

      - authoritarian leadership team - resistance to change/initiatives

      5.0
      20 Sept 2023

      Amazing Company

      Sales/cs agent
      Recommend
      CEO approval
      Business outlook

      Pros

      My training has been amazing and I've been learning a lot about the company and the role. Amazing team that is very supportive.

      Cons

      None, the company is very welcoming and colleagues are super friendly.

      avatar
      TourRadar Response
      2y
      Hi there! We're really happy to hear that you've found a supportive environment at TourRadar and that you've experienced first-hand the willingness of leaders to dive into the specifics, answer any and all questions, and to clarify the more complex parts of a business that can feel overwhelming when we first start in a role. We hope that you continue to find insight and inspiration along your adventure with us and we're so happy to have you on board! Here's to a wonderful wind down to the year. Catch you around :) Your TourRadar People Team We also feel fortunate that we have the opportunity to benefit from this informality
      4.0
      12 Oct 2022

      Overall positive

      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun environment, great colleagues, yearly offsite and frequent team events

      Cons

      Processes change quite frequently. Often had to work more weekend shifts than was initially communicated during the interview period.

      3.0
      30 Nov 2023

      Okay I guess

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice culture shaped by colleagues

      Cons

      very high stress level alot of pressure everything needs to go quick instead taking time to understand the problem

      avatar
      TourRadar Response
      2y
      Hi there Thank you for taking the time to leave a review, we're glad to hear that you also find the unique TourRadar culture a fulfilling and special part of your work life. Naturally, the pressure of working to reach ambitious targets can feel stressful and we want you to know that we take your mental health seriously. Have you identified whether this pressure and stress is being generated by your manager? If so, we encourage you to share your feelings with them and can support you in addressing this if you are feeling uncertain. There are also several really useful resources on Oliva under the self-guided section around burnout and managing work-life balance. Perhaps a 1 on 1 session can also equip you with some strategies to manage the pressure. Or, since you are based in Vienna, perhaps you could pop into the yoga class on Wednesday evening to flow and de-stress with colleagues. Whichever course of action feels best for you, we hope that we can support you in feeling ready to tackle 2024 while always prioritizing your health. We also wanted to take a quick moment to address the idea of "going quickly". At TourRadar, we believe in a bias toward action. Over the years of transforming adventure travel, we have found that speed truly matters. We believe in data-based, calculated risk-taking and acting decisively, not recklessly. Not subjecting every decision to endless analysis also allows us to quickly learn from real-world feedback and pivot where necessary. Please reach out to us if you'd like to explore this in more detail. We hope that this has been helpful and look forward to another great year with you! Your People Team
      4.0
      16 Dec 2024

      Great team of people

      Product designer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing colleagues - Vienna and the office is great - Travel is a fun industry to work in - Lots of international staff

      Cons

      - Low salary - Frequent layoffs, it would make me hesitant to join today due to job insecurity, especially if relocating - Had to relocate - no remote option - I would sometimes get work messages on Slack from management at gone midnight - The social life at work can be fun, but it also isn't for everyone

      5.0
      24 Nov 2025

      A mission-driven company with global impact

      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      TourRadar is an inspiring place to work, especially if you’re passionate about adventures and connecting people to meaningful travel. The company culture is international, open, and collaborative, with colleagues who genuinely care about the work they do and the experiences they create. There’s room for creativity, innovation, and ownership. Your ideas can turn into real projects that impact thousands of travelers. Leadership is approachable, flexibility is respected, and the environment encourages continuous learning and growth.

      Cons

      As with any fast-paced, high-growth company, priorities can shift quickly and workload can fluctuate. Some processes are still evolving, which can require extra coordination. Communication between teams can occasionally feel fragmented, and cross-department alignment sometimes takes effort.

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