Trustpilot Reviews

3.9

72% would recommend to a friend

(725 total reviews)

Adrian Blair

85% approve of CEO

67% positive business outlook

Trustpilot has an employee rating of 3.9 out of 5 stars, based on 725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trustpilot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

725 reviews
1.0
8 Jun 2026

A rough place to work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Offices were nice. Work from home

Cons

Toxic culture and a lot of blame. If you make a mistake get ready for a ton of scrutiny and people throwing each other under the bus to save themselves. Lack of empathy among staff who are under the pressure. It's a review site at the end of the day. Yet higher-ups believe they are literally changing the world and it's on us. Teams don't really understand what other teams do and so different expectations and outcome. Management quality is dependent on who you get.

1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

There's a pool table in the kitchen

Cons

In my experience, this wasn’t an inclusive environment, particularly for people from minority backgrounds. There was very little representation at leadership level, and progression didn’t feel equally accessible. Opportunities for advancement often appeared to favour a narrow profile, which made it difficult to feel valued or see a clear path forward if you didn’t fit that mould. While the role itself had positives, I believe the company has significant work to do in creating a more inclusive culture and ensuring fair, transparent progression for everyone. For anyone considering joining, I’d recommend asking direct questions about diversity, inclusion, and how promotion decisions are made.

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Trustpilot Response
4w
Thank you for sharing your detailed and honest perspective. We are deeply concerned to hear that your experience at Trustpilot has been marked by a feeling of non-inclusivity and a lack of representation at the leadership level. We take your feedback regarding hiring and the accessibility of progression for minority backgrounds very seriously. We aim to build a workplace where everyone feels they have an equitable path forward, and we are committed to ensuring our hiring processes are fair, transparent, and focused on selecting talent based on the broadest range of capability and merit. We're sorry that this hasn't been your experience and we have escalated your feedback directly to our leadership team.
3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy to sell Trustpilot! Great people and mid line mgrs

Cons

Change fatigue and strategy changes every other month

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Trustpilot Response
1mo
Thank you for sharing your feedback. It's great to hear that you find our product easy to champion and that you’ve had a positive experience with your team mates and local leadership. However, we take your concerns regarding change fatigue and shifting strategies seriously. We're constantly striving to refine our internal processes to make Trustpilot an even better place to work, and your feedback is a key part of that growth.
Viewing 1 - 3 of 725 Reviews

Glassdoor has 764 Trustpilot reviews submitted anonymously by Trustpilot employees. Read employee reviews and ratings on Glassdoor to decide if Trustpilot is right for you.