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Ultra Mobile

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Ultra Mobile

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Ultra Mobile Reviews

Updated 3 May 2023

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Found 123 of over 141 reviews
4.4
88% Recommend to a Friend
Ultra Mobile CEO David Glickman
93% Approve of CEO

Found 123 of over 141 reviews

4.4
88%
Recommend to a Friend
93%
Approve of CEO
Ultra Mobile CEO David Glickman
David Glickman
69 Ratings
Pros
  • "free lunch, excellent benefits, amazing team culture(in 13 reviews)

  • "During work from home period IT did everything they can to help me adjust and work better at home(in 5 reviews)

  • Cons
  • "none come to mind and have been here for years(in 3 reviews)

  • "Low pay, Need direction with Company Branding expectations at start, Need more software resources(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, more than 1 year

      Embrace the Adventure and you'll love it

      3 May 2023 - Associate Director, Digital Experience 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone in the company is so nice and willing to help you Well staffed marketing team Very serious about preventing/spreading Covid and the health of their employees

      Cons

      A lot of important projects all due at the same time but not terrible

      Be the first to find this review helpful

      Ultra Mobile Response

      Thank you for taking the time to leave your review. We appreciate you! We enjoy hearing feedback from our Ultras. Thanks for your feedback!

    2. 5.0
      Current Employee, less than 1 year

      Great Company, Great Culture

      4 Apr 2023 - UX Researcher II in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This company stands out as the best I've ever worked with. The team members are incredibly supportive, and I feel grateful to have had the opportunity to collaborate with them.

      Cons

      None at the moment, keep up the good work!

      Be the first to find this review helpful

      Ultra Mobile Response

      Thank you for taking the time to leave your review. We appreciate you! We enjoy hearing feedback from our Ultras. Thanks for your feedback!

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    4. 5.0
      Former Employee

      Great company to work with

      27 Mar 2023 - UX-UI Designer in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, good mentorship from leaders, work-life balance.

      Cons

      I don't have anything bad to say

      Be the first to find this review helpful

      Ultra Mobile Response

      Thank you for taking the time to leave your review, we appreciate you! We enjoy hearing feedback from our Ultras, thanks for your feedback!

    5. 1.0
      Former Employee, more than 1 year

      Management is Indifferent

      16 May 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunches, Mobile bills paid if you are a full time ultra employee and you can port your number to ULTRA

      Cons

      Where do i START? Manager who openly disliked me, snubbed me at every chance he got Socially awkward, never wanted me on his team and made it very obvious Had 0 time for me, anything I said was wrong, anything I suggested was incorrect, many people did not even know I was on the team. Manager was humiliated by me, my anxiety was high, dreaded my one on ones with him & the worst part is everyone in the company thinks he is the bees knees... Even when we met face to face he didn't want to have a conversation. Exasperated sighs, scoldings, always telling me I wasn't good enough was the norm and me being the only woman on the team it was the worse Sadistic pleasure in killing ones self confidence, he was very happy I resigned! How can one perform better if one is very scared & intimidated by ones manager?

      Continue reading
      4 people found this review helpful

      Ultra Mobile Response

      Thank you for taking the time to share your feedback on your experience regarding your employment. We work hard to provide a positive culture and we take your feedback very seriously. We’re very sorry to hear that you and your manager did not have a great connection. When choosing people-managers, we look at several factors, including their experience, knowledge base, continued growth potential, and ability to manage people and projects. Because of these factors, we have a diverse group of people-managers with different personalities and communication styles. We value authenticity and diversity of thought and want to encourage all personality types to have Career Development opportunities here at Ultra. That all being said, we would have liked to have helped in forging a connection with you and your manager. The Human Resource team is always at the disposal of our associates as we are here to help bridge these types of communication gaps. We are also always open to suggestions on how we can do better. If you have anything you’d like to discuss / share, please feel free to contact our SVP, People Ops at tam@ultra.me

    6. 5.0
      Current Employee, more than 1 year

      Great company, great people

      3 Oct 2022 - Brand Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lovely, genuine people Fair bonus and merit system Autonomous working environment - we trust you until we don't Company culture is strong, positive, and supportive Smooth transition to hybrid and remote work Strong, direct leadership to set expectations The softest branded tshirts you'll ever wear Office chef is incredible

      Cons

      Hyper growth has made the transition from start-up to "teenager" tricky, murky roles and responsibilities between some teams.

      Continue reading
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      Ultra Mobile Response

      Thank you for taking the time to leave your review, we appreciate you! We enjoy hearing feedback from our Ultras, thanks for your feedback!

    7. 3.0
      Former Employee, more than 3 years

      Great people but some struggle with other aspects

      22 Aug 2022 - Associate Brand Manager in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people (fun team) Awesome office amenities Some valuable experience like writing creative briefs and project management

      Cons

      VERY low pay compared to other companies Not a lot of exposure to data Not always the "right" experience for a brand manager (role focuses primarily on creative development rather than business decisions)

      Continue reading
      2 people found this review helpful

      Ultra Mobile Response

      Thank you for taking the time to share your experience with us. We value all of our employee’s feedback; that’s how we continue to get better! Career opportunities are so important and something that we pride ourselves on. We’ve successfully assisted many Ultra’s in gaining the critical exposure and experience they need to continue their development at Ultra. With our new Learning Management System and L&D team’s partnership with employees and their managers, we can help identify skills needed to keep you growing and provide the essential training and resources to get folks ready for their next role. If you didn’t get the opportunity to partner with us, we sincerely apologize. We do our best to communicate the available resources but take this as a lesson to ensure we amp up our Career Development communications. We want to ensure everyone is aware of all our available resources. We are happy to see that you enjoyed the culture that exists in the organization. While leadership guides the culture, each team member reinforces who we are every day. Thank you for being a part of that. We’re so glad you had fun with all the fantastic people and enjoyed the perks during your time with us. Take care, and best of luck in your new role!

    8. 2.0
      Former Employee, more than 1 year

      Lots of hours

      27 Oct 2022 - Enterprise Information Management in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good group of people, fun environment.

      Cons

      Lots of hours, not much direction.

      Continue reading
      1 person found this review helpful

      Ultra Mobile Response

      Thank you for providing your positive thoughts on our environment and friendly culture. Our company is a growing organization and by nature it will be fast-paced and volumes of workload will vary. If you are feeling overwhelmed by your workload, please speak with your direct manager if you haven’t already. You can also connect with any HR Leader. We do appreciate you taking the time to share your thoughts because we take all comments seriously we will raise these concerns with Management and Senior Leadership.

    9. 2.0
      Current Employee

      No work life balance

      1 Sept 2022 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Casual environment; remote friendly; SLT access

      Cons

      No work life balance; bad data; to fast moving; high pressure

      Continue reading
      4 people found this review helpful

      Ultra Mobile Response

      Thank you for providing your positive thoughts on our environment, access to Leadership and our remote friendly culture. Our company is a growing organization and by nature it will be fast-paced and volumes of workload will vary. If you are feeling overwhelmed by your workload, please speak with your direct manager if you haven’t already. You can also connect with any HR Leader. We do appreciate you taking the time to share your thoughts. Because we take all comments seriously we will raise these concerns with Management and Senior Leadership.

    10. 4.0
      Former Employee, less than 1 year

      Great place

      14 Oct 2022 - Marketing Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company cares about employees’ well- being. Great benefits, supportive leaders

      Cons

      The Pay could be better

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      Ultra Mobile Response

      Thank you for taking the time to share your experience with us. We value all of our employee’s feedback; that’s how we continue to get better!

    11. 2.0
      Current Employee, less than 1 year

      Be prepared for low pay and burn out

      7 May 2022 - Anonymous Employee in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can sign up for free 4-person take-home meals made by the in-house chef, up to 2 times a month. They’re allowing remote work (although they never stated it’s permanent - based on the leadership’s comments, it looks like they still want to bring work back to the office eventually). Whether you’ll enjoy the culture really depends on the team you’re placed in, so I recommend getting a feel for your immediate team’s culture during your interviews. The company hosts trivia games where you can win “Ultrabucks,” an internal currency that you can redeem for Ultra Mobile/Mint Mobile branded products. Health benefits (Medical, Dental, Vision) are great!

      Cons

      Early into the pandemic in 2020, HR at Ultra Mobile offered “Ultrabucks” incentives for employees who wrote a 5-star review on the company’s Glassdoor profile. I advise anyone reading these reviews to take a lot of those 5-star reviews from 2020 with a grain of salt. Ultra Mobile will pay BELOW market average for your role. I’ve talked to a few coworkers where we shared our salaries with one another, and we realized we are all being paid below market salary range for the OC area. Ultra Mobile’s environment harbors a serious BURNOUT CULTURE, akin to an agency. They have insanely quick project turnaround times. I’ve noticed many of my coworkers would have to work weekends to meet these deadlines. When prompted about this issue, senior leadership stated “you have Unlimited PTO - use it to supplement those weekends you worked.” However, you will need your manager’s approval for PTO requests, and depending on the manager and amount of work you have, it’s 1) difficult to bring up that request and 2) they may possibly deny it if they need you to work. To tie the 2 points above together: Ultra Mobile will likely overwork and underpay you. My advice is to work at Ultra Mobile if you’re in need of a job, but leave for greener pastures once you’ve accumulated some level of experience.

      Continue reading
      8 people found this review helpful

      Ultra Mobile Response

      Thank you for your candid feedback. We take every comment seriously, and we appreciate that you took the time to share some of your concerns, so we’d like to help. We cannot comment on the incentive for Glassdoor reviews, as incentivizing people to provide 5-star reviews is against our policy. However, we offer new hires UB for reviewing our product apps, which may have contributed to this miscommunication. Regardless, we apologize for the miscommunication regarding the Glassdoor reviews. Regarding your salary, we’d recommend having a conversation with your manager to express your concerns. We want to ensure everyone is receiving appropriate compensation based on their job responsibilities, performance, and in range with market trends. Sometimes the market fluctuates, but we intend to stay in range. If you’d like assistance with this conversation, please connect with HR. Yes, the work can be fast-paced and heavy at times, as with many growing organizations. However, we want to ensure that you have the support you need during times of hyper-growth. We love our unlimited vacation benefit and know it’s been well received by our employees since it gives everyone the power over their own schedules. It's not our practice to deny requests unless a significant company or team milestone requires all-hands-on-deck. If you’d like to speak with Human Resources, we’d be happy to have a conversation with you to see how we can help. Again, thank you for your feedback!

    Viewing 1 - 10 of 123 Reviews
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    Ultra Mobile Reviews FAQs

    Ultra Mobile has an overall rating of 4.4 out of 5, based on over 141 reviews left anonymously by employees. 88% of employees would recommend working at Ultra Mobile to a friend and 92% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Ultra Mobile employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Ultra Mobile. This rating has decreased by -1% over the last 12 months.

    88% of Ultra Mobile employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ultra Mobile 4.2 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

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    Ultra Mobile Photos

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    Ultra Mobile photo of: Make Life Ultra
    Ultra Mobile photo of: Our Denver team serving Christmas lunch at the Sox Place!
    Ultra Mobile photo of: Ultra Mobile HQ celebrated our 4th year Holiday Party at the Cavalia Odysseo!
    Ultra Mobile photo of: Who doesn't enjoy a break from the norm? A little health competition doesn't hurt either!
    Ultra Mobile photo of: We recognize there are going to be days in which we may feel overwhelmed from putting out "fires." So, remember to breathe, relax and take some time out with your teammates!
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    Glassdoor has 141 Ultra Mobile reviews submitted anonymously by Ultra Mobile employees. Read employee reviews and ratings on Glassdoor to decide if Ultra Mobile is right for you.