Question 1

Is Wilko a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Wilko have rated their employer with 3.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Wilko employees being 3.8 out of 5 stars. Search open Customer Service Representative jobs at Wilko now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Wilko.

Question 2

Does Wilko pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Wilko with 3.0 out of 5 stars based on 44 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Wilko.

Question 3

How happy are Customer Service Representative professionals working at Wilko?

Accepted Answer

77% of Customer Service Representative employees at Wilko would recommend their employer to a friend. This rating has increased by 36% in the past 12 months. Customer Service Representative professionals have also rated Wilko with a 3.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.3 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Wilko?

Accepted Answer

Customer Service Assistant (158), Customer Service (98), Customer Assistant (87), Sales Assistant (80), CSA - Customer Service Associate (56), Customer Service Representative (44), Cashier (37), Customer Service Associate (32), Supervisor (27), Retail Assistant (26), Sales Associate (26), Store Manager (24), CSA (22), Team Supervisor (20), Retail Sales Assistant (18)

Question 5

What are the pros of working at Wilko according to real employee reviews?

Accepted Answer

"Good pay for younger workers as it was the same level across all age groups." ((in 105 reviews)); "Nice people and fun to be around" ((in 83 reviews)); "Nice colleagues to work with" ((in 49 reviews)); "Good work life balance" ((in 16 reviews)); "Good Training and team working" ((in 13 reviews))

Question 6

What are the cons of working at Wilko according to real employee reviews?

Accepted Answer

"Poor management and strange shift times" ((in 109 reviews)); "Hours are long and tired" ((in 45 reviews)); "They especially don't like people with children as there's a lack of flexibility there and most managers don't have any compassion." ((in 43 reviews)); "One of the till supervisors always used to tell me to be faster even though she had not even seen me working she would just see me and try and tell me something I was doing wrong." ((in 14 reviews)); "Minimum wage and mentally draining." ((in 12 reviews))

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