cr360 Reviews

First of all I appreciate the thoughtful response, and I'm sorry that you feel the balance isn't right. There's definitely a great deal of pressure on the delivery side of the business. This has been acknowledged and we're working on it. Acquisitions are tricky. On the one-hand UL have been very conscious that we don't want to wade in and try to make big changes without properly understanding the dynamics involved; on the other, the business has grown quickly and continuous and rapid change comes with the territory. Systematizing some of the Agile development processes was relatively quick because the essentials were already in place. We still think Agile is the right way to go, as it reflects the fact that customer and business priorities change, whilst making the developers more efficient. The additional project owner and project architect roles in these teams has made this part of the business more scalable, and things like the stakeholder meetings every two months allow people from all sides of the business to help set priorities in a transparent and open way. The delivery part of the business (where a lot of the current pressure is felt) is about to go through a significant structural change too. This has taken longer to put in place than we wanted but is a big change and we wanted to consult with the people who are most impacted. This is being accompanied by a change in tooling to help support the project management process. We definitely appreciate feedback and are listening hard – please bear with us as we go into the next 6 months together.