simply mac reviews about "manager"

Working for Simply Mac Working for Simply Mac has been a roller coaster, and not the good kind. Not the kind of roller coaster that leaves you feeling a rush of adrenaline and joy, that makes you laugh and smile when it’s all done, and certainly not the kind that makes you want to get back on after it’s over. It’s the kind of roller coaster that feels like it’s about to fall apart while you’re riding it. It’s the kind of roller coaster that killed that fourteen year old boy in that fair. If you ever want to feel like your value and entire worth as a human being is completely centered around a numerical value or metric, go work at Simply Mac. If you want to work for a company that gives you no job security and fires employees for little to sometimes absolutely no reason other than not personally liking the person, go work at Simply Mac. If you do not value the concept of a work life balance and want to spend your life as a slave to a corporate entity, go work at Simply Mac. Dramatics aside, this is my experience at Simply Mac. No matter what position you take, be it Store Leader, Technician, Senior Technician, Operations Manager, etc, if you are on the store level of this job you will always be constantly pressured to hit revenue goal by selling devices, products and memberships. Aside from that, you will be constantly pressured to hit service goals, like charging a certain amount of support fees for helping people with iOS devices. There are as many as 15 metric goals to hit (I just counted), and even if you have a great day and hit or pass many of those goals, the management in this company will make sure to let you know that you missed a few, and they will focus on that fact instead of focusing on the successes. One of the bigger issues I’ve had with this company is more recent. In late 2021, the company started selling electronic vehicles, bikes and scooters. They announced this along with the fact that Simply, Simply Mac’s parent company, is starting a new chain of stores called Simply EV. Starting in the beginning of March this year, every Simply Mac location was pressured and pushed to sell electronic vehicles. That push has been escalating rapidly since it began. We have been seeing less and less Apple stock come in, and less Apple service as well. The store I work for at the moment has absolutely no Apple stock, since the operations team in Simply Mac corporate actually requested for us to send it all back to them. Meanwhile, we have gotten plenty of electronic vehicles. The company has made no formal announcement about this, but with rumors going around the company to many managers saying this is the most likely outcome, it seems that the company is completely switching gears and soon will be solely a Electronic Vehicle outlet, and will no longer service or sell Apple products. This is a very big issue for someone like me, who joined the company to be an Apple technician, and who wanted to further their career in the tech industry. The company is forcing a completely different business model on their employees. If you are interested in the Apple side of this business, please take my word on this…. Run. I’ve heard many managers at this company talk about the fact that the company hires voluntarily, with one of the agreements being that the company can terminate relationships with any employee for any or no reason whatsoever. Because of this, I have seen hard workers get fired simply because the coworkers did not get along with this person, or didn’t like them that much. I have actually seen this happen myself. Aside from this, headcount is something that changes constantly. One month a position will be added and the next month it will be removed. This happened back in January - February 2022. In January, they added one spot to our headcount, giving us a total of 6 employees/spots. In February, the team I worked for actually hired a very talented employee on board, and TWO headcount positions for the store were removed while she was in training, so they had to let her go before she even started, along with letting go an additional employee on the team. Job security is not a concept in this company. I have seen corporate managers getting fired for little to no reason as well. No position is immune to the lack of job security in this company. Ever since I started this job in as a Technician, I felt like I had little time to myself. When I became a manager shortly afterwards with no training, this became even more so. You could say this is the consequence of working a full time job, but I have worked full time jobs before and I have never felt so drained as I have felt with this company. I have never felt like my entire life’s purpose is to be a slave to a company like I do with Simply Mac. First off, the shortest shift you will ever work is 9 hours long. Not 8 hours, but 9 hours. Technically, the shift is 8 hours long, and you have a 1 hour lunch. However, it is most probable that you will spend this hour eating in the workplace, while being asked questions and still having to do things. I think the company promising a one-hour lunch is a way to sugarcoat the fact that you are there for a minimum of 9 hours per day. Me myself, I have up to two 11-hour shifts per weekweek. I know some employees that do more than that. Even though you are expected to work so much, the company still complains when you hit overtime, and you won’t ever get paid for overtime unless it is pre-approved. The entire company is closed on Sunday, which means you get that day off guaranteed. It also means that the chances which you will get two consecutive days off are very, VERY slim. This combined with the fact that the shifts are very long mid-day shifts means that you will have very little time for yourself. The company will consume your life as it did mine. While working at Simply Mac, I have had no time for my hobbies and passions, or anything that you could consider to be having a life outside of work. Working for this company has degraded my mental health to an extent that I never imagined it would. And while the company will act like it cares to make themselves look good, they don’t care at all. The only thing the management in this company cares about is how much money you make them. Run. Don’t consider this company. Keep looking. I promise you’ll thank me later.

Manager upgrades and low inventory

Management showed favortism with certain employees. Was generally not a good place to work. Might have just been a bad bunch. The manager Jason was OK, for the most part.

First and foremost, you are a salesman. Doesn't matter what your job title actually is, you are a "won't take no for an answer" type of salesman. In your typical role, this wouldn't be a big deal, however, they got rid of commission and changed to a goal to bonus structure. Essentially, if you hit your goal, you get a bonus. Except that bonus only applied to the store manager, sales specialist, and ops manager. If you're a part of the service team, there is ZERO incentive other than "management said so" to push sales, except you will be penalized if you don't. There is zero structured training. Training for every person at every store will look different. Usually, when a new store opens, they will send the new employees to train at the closest store (usually a couple hours away) WITHOUT compensating for miles on personal vehicles. "Just carpool." This is a full-time job. People rely on this as their primary source of income. But upper management doesn't seem to care as they will cut people's hours (which cuts pay) if it is a slow day. It's all about the numbers to them. If you hit your goal one day and miss it the next, they only focus your miss. There's zero realism. Some days are just slow, some days you will see less than 10 people, but to them that's not an excuse for not meeting unrealistically high sales goals. They will push you to sell "Simple Care", an Apple Care alternative that's honestly a horrible deal, especially if your store is in a college town. They try to get you to push it as the better option since there's no deductible, but what they leave out is that it only covers the cost of the device, and repairs on Apple devices are expensive. 1 display repair later and you've already exhausted most of your care. It is only good at a Simply Mac location, so if you're a student, that's not a viable option. Every time you sell a device without Simple Care, they make you fill out a form on why you didn't sell it. Even if it's just as simple as the customer didn't have enough money for it, YOU are at fault because YOU didn't properly explain the value in it. Another reviewer put it best. Playing middleman between the customer and Apple is beyond frustrating. Customers see the Apple logo underneath the Simply Mac logo and expect the exact same experience and charges. Nope. We charge $30 just to touch their device and it's actually the biggest daily sales goal. Every employee has to get a certain amount of these iOS Support fees daily. You can imagine the backlash you'll get telling someone that they have to pay for something that is normally free. I understand why, we aren't Apple and charge for our services, but it's almost like we sneak it in there. It isn't really advertised and we have all of these additional repair fees which brings up the cost of an already expensive repair. Upper management has zero clue what they're doing. Our regional manager changed 3 times in a year. Some were fired, eventually, they got rid of the position completely. Expectations, processes, and company structure are constantly changing. Now they're trying to sell EV Scooters. They keep pushing them but they frankly don't sell. We probably had 15-20 scooters in inventory and would sell maybe 2 a month.