Check out your Company Bowl for anonymous work chats.
Amelia has been hired by TriStar Plastics Corp to digitize the company, improve customer service and help employees focus on business development and project support. Amelia will provide customer support and help generate leads through TriStar's customer portal, relieving employees from repetitive, time-consuming administrative tasks.
April King Legal hired Amelia as their digital legal assistant. In the first phase of her three-part implementation, Amelia will handle thousands of inbound enquiries from April King's customers. This will relieve her human colleagues of this time-intensive task, empowering them to focus on direct client liaison and case management.
Amelia is recognized as a leader in IT Automation and Intelligent Virtual Agents (IVAs) in Zinnov's recent analyst report, Zinnov Zones: Hyper-Intelligent Automation, H1 2021. The report commends Amelia for its "robust capabilities in intent recognition, contextual understanding and natural language capabilities," as well as Amelia's extensive integrations.
Conversational AI has become a critical technology for businesses today. To provide business and technology leaders with a business case and plan for implementing Conversational AI, this IDC PlanScape highlights several real-life examples from Amelia clients, including Bankia, Telefónica and Ken Nugent, P.C. Attorneys at Law.
IPsoft, the largest independent leader in enterprise artificial intelligence (AI), on Oct. 1 announced that it has rebranded as Amelia, an IPsoft Company. Chetan Dube, founder and CEO of Amelia commented: “Since its naissance, the mission of IPsoft has been to create fulfilling, human experiences through groundbreaking AI solutions. As an industry, we are now reaching a tipping point where we’re seeing significant improvements in both the cognitive maturity of solutions and accelerated adoption across all industries. While this presents exciting immediate opportunities for businesses, the lasting impact of this world-altering technology depends on the pioneering spirit of its creators to discover new ways in which it can enhance and enrich the human experience. “Emboldened by this pioneering spirit, we’ve changed our name to Amelia, in honor of the groundbreaking aviator Amelia Earhart. We previously named our flagship AI platform after her, as she embodies the pursuit for adventure and excellence that we aspire to reach every day with our solutions."
