What is the salary like at Dialpad?

Good benefits and the pay is decent

I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

Dialpad treats it's employees well, the culture is fun and the leadership teams listen to employee feedback and implement actionable plans to improve. The pay and benefits are good and the people are all great and there is a lot of collaboration and a vibe that everyone is in it together.

The company is experiencing a lot of growth so there is a lot of work to be done and your often asked to "wear a lot of hats", but on my team in particular, management is actively working to improve processes, add more staff, and advocates for self care and time off to mitigate burn out.

Good pay and benefits and fully remote

Lots of work to do

Great people that make the office enviornment fun, great managers who will help you succeed (if you ask for help!), a company that's continuously growing, great pay (IMO), amazing benefits -- healthcare, options, free lunch, unlimited PTO, free parking, breakfast gets brought in every now and again

selling a phone system (not the most exciting), it's a crowded space -- lots of vendors out there!

If you're a manager you can get away with doing very little. It used to be a great company but has gone downhill a lot in the past few years.

- Leadership is atrocious, has no direction, and just jumps on the latest bandwagon - Managers are promoted past their level of competency - The product org is extremely toxic, the only way to get ahead is to play politics, suck up to your manager, and throw your colleagues under the bus - The pay is well below market

great in everything imo, good pay

cant think of much to put here

Leadership / salary/ flexibility / benefits

hire outside of just the main offices. need more remote jobs

If you are someone who is okay with settling for less, or the bare minimum especially if you are based outside of the US and in a contract role then this company is for you.

1. Overworked underpaid - They demand that you be productive while handling multiple channels like Chat, Email, and Phone (Equivalent of up to 3 people workload for just one person) at a time but they can only afford to pay you equivalent to a one persons work 2. Toxic Management and Over-Micromanaging - The Manager will demand you to acknowledge announcements, demand that you have to do this and that, and be very responsive on DM's, but when you ask for help on escalated cases they are hiding and very unresponsive on DM's. Management always brags during meetings that we are a family but the gaslighting and toxicity are a nightmare. What they tell employees are the absolute opposite of how they treat them especially to contractors outside of the US. 3. No work-life balance - If you are a contractor outside of the US, you are only entitled to get paid PTOs which already includes sick leave (10 Days) after 1 year of service 4. Pure bias and discrimination against contractors (Outside of the US especially for entry-level roles like onboarding specialist and tier 1 support agents) - The manager based in the US dared to ask for me to have a backup internet connection but could not offer us the USD 80 monthly remote allowance, while employees based in the US, JP, and IN enjoys the said monthly allowance. 4. Not competitive salary - Dialpad only offered me 33% less than my previous salary which is very low and rubbish, gut-wrenching (And HR says it's non-negotiable), plus the workload is an absolute nightmare.

There is really good pay

Most of the jobs are moving over seas

Amazing Culture Great Pay with benefits Work from Anywhere (remote work) excellent management

nothing really , I love it