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      UserTesting

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      How are the career development opportunities at UserTesting?

      UserTesting reviews

      2025 Is A Hopeful Year For UT

      Sales
      Former employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      UserTesting, like many companies, has had its ups and downs over the past few years. That said, it's a place where people can really grow in the right roles, and there’s great flexibility to move across teams to develop new skills and experiences. The hybrid setup, with the option to work remotely or from an office, has always offered a nice balance, depending on what suits each person best. The people here are a real highlight - knowledgeable, collaborative, and always open to sharing best practices to help each other succeed. Looking ahead, the 2025 product roadmap is the most ambitious I’ve seen, showing that the company is aware of the competitive landscape and is taking active steps to stay ahead as the market leader. While new leadership had to navigate some challenges left over from before their time, they’ve shown a recent willingness to take accountability, make adjustments, and correct things where needed — especially from a sales team perspective. They’re open to change, and it's clear their goal is to take UserTesting to the next level as an enterprise organisation. What’s encouraging is that they’re focusing not only on what’s best for the business, but also addressing the issues within the internal culture and moving to a focus on retaining employees.

      Cons

      There has been a lot of layoffs and changes over the past years and a lot of people working worry about if they are next. Consistency in teams and clear career paths being laid out per department would be great.

      1

      Lots of growth, lots of opportunity

      Principal customer success manager
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredible customer base. Lots of opportunities to partner with leading companies building incredible products.

      Cons

      There has been a lot of change over the years, but it's natural for a company to grow as we are. However, the high amount of leadership turnover makes it hard to be consistent with our customer base.

      5

      I'm not mad, I'm disappointed.

      Anonymous employee
      Former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

      Cons

      - No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

      5

      Great Career Development in a Fast-Paced Environment

      Customer success manager (csm)
      Current employee
      Edinburgh, Scotland
      Recommend
      CEO approval
      Business outlook

      Pros

      ~Strong career growth opportunities with room for development. ~Supportive and approachable management that encourages learning and success. ~Exciting, fast-paced environment that challenges you to be agile and maintain a positive mindset. ~Market-leading product with a strong reputation and innovative edge.

      Cons

      ~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.

      2

      Lack of culture

      Don’t work here
      Former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros to this company

      Cons

      -sinking ship -no company culture -no clear career path -lack of innovation

      1

      Underpaying as hard as they can, now mixed with a merger

      Security engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Managers being transparent telling you that you won't get a higher salary in this company

      Cons

      Before the merger it was already not so good, but after it everything is going all the way downhill! I was sold "high growth opportunities" when I joined, and to this day I haven't received a single salary raise, just fake promises of growth which will never come true They burnout the hardworking employees for nothing as reward, hard cases of favoritism as others already mentioned here, and also you will be judged if you say your opinion publicly when the company takes some of their useless decissions Lots of useless staff and high dependencies, also you will have to assist to lots of useless meetings where you don't even need to say a single word, even if you have a plain role like security engineer, dev or anything really Whether you have to work with code or infra, good luck trying to untangle that spaghetti plate, even worse if you are in a technical role in security, where you are expected to do and know every kind of stuff in that mess for the lowest salary ever for a technical security role and be in charge when there's a complex incident that needs to be solved They will also try to sell you "diversity, equality" and the whole rest of HR wonderful words, but when it comes to conditions, they change a lot depending on where you work from The only reward you will get for doing a nice job will be a pat on the back by your manager The conditions reality working from Spain is SUPER POOR, in security you are expected to have lots of knowledge from devops to dev and finally security, but then you see how you are getting paid 35k a year, while you can even check every other plain dev salary submit in here or in userzooms glassdoor exceeding that salary around +10k, and any other smaller companies offer you at least 50k for a similar position, its just a shame and laughing at the employee really that you can't find a lower paying position in any other company for a security role Also if you tell your manager about your salary, they will tell you "it's a nice salary and if you wan't more, then you won't find it in this company" Add to that the general burnout feeling of the rest of employees, it's just really SAD seeing how employees smile and act funny in public, but will say how they are doing lots of work trying to remake a poor product deemed to sink in a record time for no reward or decent salary when they allow an anonymous chat in company wide meetings (that's the reason why they don't allow the anonymous chat anymore or skip the true questions :) ) There were also literal braind**d employees that cheered the CEO when he was announcing the layoffs for being "transparent", that's the kind of level of brainwashing this company tries to do to its employees It's hard staying in a good mood while working for this company even if you try to, trust me Cheers to the employees who got the chance to join a better company, and also those who are still here but stand to their values and face against the company decissions and policies when they degrade the employees conditions and compensation In general, best advice is leaving as soon as you can to get paid decently for your work in another company, you will find lots of similar comments here

      6

      Stay away! It’s chaotic!!

      Engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - benefits are good - remote work

      Cons

      - it’s chaotic and you’ll be overworked - you’ll be expected to do double but when you ask for career progression it’s non existent so good luck getting promoted - the culture is dead, I used to love working at UT before the new CEO and friends took over - constant layoffs

      5

      Great Career Development in a Fast-Paced Environment

      Customer success manager (csm)
      Current employee
      Edinburgh, Scotland
      Recommend
      CEO approval
      Business outlook

      Pros

      ~Strong career growth opportunities with room for development. ~Supportive and approachable management that encourages learning and success. ~Exciting, fast-paced environment that challenges you to be agile and maintain a positive mindset. ~Market-leading product with a strong reputation and innovative edge.

      Cons

      ~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.

      2

      Merger created many internal challenges

      Director, customer success
      Former employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      People are wonderful to work with

      Cons

      Unrealistic expectations for MBOs,, limited advancement opportunities

      2

      Fast Paced. Top Notch Company Culture. Processes change frequently

      Customer support specialist
      Current employee
      Houston, TX
      Recommend
      CEO approval
      Business outlook

      Pros

      Clear map of career growth methods Supervisors and Managers stay close and transparent Job perks/Remote work

      Cons

      Fast paced (sometimes disorganized) Some roles are location specific (affects career growth)

      1