eClinicalWorks FAQ

All answers shown come directly from eClinicalWorks Reviews and are not edited or altered.

30 English questions out of 30

13 June 2018

What is health insurance like at eClinicalWorks?

Pros

I have been working with eCW Waikiki for the last 3 years and i think it is one of the best IT companies around, it has the right culture to groom a first timer! open door policy, leadership growth only from within the company, really good insurance plans especially for parents, Drop and pick up in AC cabs. Also being a captive unit, i have seen tenured employees getting a lot of space to move laterally into departments like Development etc. Last but not the least the leaders that i have worked with have been really supportive and over years I have realised that this is due to the culture set by the people in the top! I think Amar Krishna has magic in his words!!! He just says it and the whole company is ready to move in that direction!! He is a guy who leads with flair and humbleness!

Cons

Sometimes they become too pressurised by the people from the US offices

Advice to Management

Just stay with us and help like you have always done for all!

open door policy, leadership growth only from within the company, really good insurance plans especially for parents, Drop and pick up in AC cabs.

13 June 2018

See 2 more answers

1 June 2020

What is the retirement plan like at eClinicalWorks?

Pros

Great benefits(health, dental, vision)+ 401k match

Cons

Micro manage. No growth opportunity.

Great benefits(health, dental, vision)+ 401k match

1 June 2020

See 2 more answers

24 August 2018

How are the career development opportunities at eClinicalWorks?

Pros

If you’re lucky, you won’t have a Team Lead that tracks your lunch break minutes. If you’re not, you’ll be expected to answer why your break was 65 minutes instead of 60. They contract a dining service at the HQ in Westborough. That’s a pro if you don’t like bringing your own food. They’ll match your 401k investment up to 3%. Below average, but a pro for this company. Sometimes we get half days before a holiday; sometimes.

Cons

This review is from the perspective of an employee that works on the Support side. Put simply, stay as far away from this company as possible. There is NO future here; they do not offer growth or career opportunity, it’s not even advertised. eCW isn’t interested in employees that want to grow - they want mindless sheep to put their heads down and maintain independent thought that might call into question the horrible business practices that are forced on them. The SAM Team is a dead end. Don’t become a SAM unless you’re prepared to be a sycophant and suck up to people to get things done. Team Leads will consistently remind you that you fall behind on your ever-changing “KPIs” with threats of termination if you don’t catch up. In the rare event you actually do catch up on the ridiculous documentation that is demanded, the goalposts will be moved and TLs will figure out a new way to criticize your work, make you feel inadequate and remind you that your efforts aren’t becoming of someone expecting a bonus. This last point has been used explicitly and is legitimate emotional abuse. Strategic Account Managers are assigned as “Ambassadors” for their accounts, meaning you become the floor mat for all other departments to wipe their problems on you. SAMs are expected to have a thorough understanding of every account, including actions taken by other teams, which the SAM will inevitably have to defend and ultimately clean up when those teams mess up. There is zero accountability across the company, save for the reprimanding SAMs receive if something goes wrong. Don’t ever ask a question about culpability on another team, as you’ll be reminded to focus on your own work and not other employees. Teams work independently from other teams, effectively becoming cliques throughout the entire company. There is massive resistance to helping other people unless you know them personally or you involve their TL. Don’t expect any TL to jump when you ask for help, either. The nepotism is so utterly rampant at eClinicalWorks it’s beyond parody. Be prepared to work with an entire family on a project, as it seems the only requirement to obtain employment is family relation. This applies for any type of job movement as well - family is given preferential treatment when considering new positions. This review could go on for days, but the point is, is you value your sanity and emotional stability, do not waste your time and effort considering employment at eCW. They are embroiled in numerous lawsuits because they continue to cut corners when developing their products and have spent hundreds of millions in settlements with the government and private parties. There is absolutely nothing ethical about this company. It’s truly remarkable they still have their current market share, let alone profitability.

Advice to Management

Lol, none. They won’t listen even if 100s of employees tried to share advice to improve the company. Morale is in the toilet, dozens of employees have left the company this year and that number will continue to rise. eCW is a autocratic-driven private company that doesn’t feel it owes explanation to anyone when making business decisions, including its own employees. The founders are going to be surprised when their customers begin fleeing in droves because the employees stop caring to help them with their horrible product.

There is NO future here; they do not offer growth or career opportunity, it’s not even advertised.

24 August 2018

See 14 more answers

2 September 2019

What kind of career opportunities exist at eClinicalWorks?

Pros

Team members working with are helpful and intelligent and willing to assist

Cons

Long but worth every minute of reading. Zero flexibility in the year 2019. They tell you to answer a call after hours if clients call, yet you can’t work from home! State of emergency declared for snow but their office is open so you have to come in or take PTO. there is zero care for the employees, especially if you’re not a male or not from India. Zero advancement, only continuous false hope unless you’re related or have been there 10 years. If you’re thinking about Account Management GET FAR FAR AWAY FROM HERE!!! They have NO IDEA what an account manager is, how to handle accounts and have zero idea on the client type and volume of accounts you can actually handle - they set you up for failure! It’s so disappointing. I had high hopes never wanting to leave this company and being here over 5+ years I can’t handle it anymore. Telling you to do everything they say but there is Zero flexibility when you need help. Now after 5 years they want to force you to travel onsite to clients ... SO USELESS. If you don’t like it then quit. That’s their answer for everything. No work from home even though everything can be accomplished remotely, how dare you actually use your PTO, team leads have zero idea how to actually lead a team and everyone’s so fearful of Mahesh they don’t say no and end up screwing themselves and their teams in the crossfire. HR is a JOKE. They outright harass you god forbid you don’t have a visa to worry about and open your mouth, everything you do or say is under a microscope it’s disgusting and I don’t know how the heck they get away with this. Excuses now are it’s a policy because of the CIA because they were shady and tried cheating the government to get certification. It’s not policy and new work driving your employees out the door it’s the disgusting culture you’ve created. Fear for your job daily, do everything even though you’d have to stay late and work weekends to do it, no advancement, below industry standards on pay across the board and departments. Being a SAM means doing every other departments job, you’re the ONLY one being held accountable for the customer and their issues, work late and weekends without pay or recognition, micromanagement by a manager who doesn’t even know how to identify risk, you better fear for your job daily or else your complacent and that’s not cool, don’t ever expect to advance or go to another team, bonuses are a joke, raises are a joke, and management constantly assumes they were “weak” for leaving because of extra policies coming in instead of reflecting and taking accountability they preach to learn that it’s their inability to work WITH their employees. Let the TL make a call about work from home with that flexibility and travel isn’t mandatory for long standing employees - you’d have employees working harder and not even knowing it and have retention instead of a revolving door. Create a culture of value because your culture now is aggressive fear and no ones good enough and Ecw will tell you what to do and that’s it if you don’t like it leave. Wonder why the oversight organization hasn’t even touched the support department because it’s HALF of the companies issues right there. Open the flood gates. If you’re an Indian, or a male ... you’d do well. However regardless of talent you’ll be told nothing is good enough on a daily basis. Regardless you get the greatest surgery’s from clients who bring a million annually they couldn’t care. It’s sad, it’s defeating, its disgusting and 7 PEOPLE in one department left IN THREE WEEKS and they’re not even trying to think what they can do to keep those still here, here. It’s so disappointing.

Advice to Management

Actually understand what drives each employee Because some it’s money, some it’s flexibility to work from home, some it’s no travel, some it’s title etc. It takes a ten minute conversation. You CHOOSE what you make time for, I’d suggest you make time for this and keep your company afloat. There are so many who love their actual job but you’ve created THE WORST and most unbearable culture. Start caring about employee burnout and not just physician burnout; you might make it through.

Fear for your job daily, do everything even though you’d have to stay late and work weekends to do it, no advancement, below industry standards on pay across the board and departments.

2 September 2019

See 4 more answers

29 November 2018

Does eClinicalWorks have any sort of mentoring programme?

Pros

Great mentoring and training for new out of school employees in Healthcare space. Great product and support for clients Good and supportive team members Good Benefits

Cons

No work from home flexibility No career growth opportunities

Great mentoring and training for new out of school employees in Healthcare space.

29 November 2018

See answer
  • 1
  • 2
  • 3
  • 4
  • 5

30 English questions out of 30