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      Abbott Lyon

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      Head of Customer Service & Experience Management Interview

      17 Apr 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Abbott Lyon in Apr 2024

      Interview

      I recently went through a three-stage interview process at Abbott Lyon. The first stage was an interview with the Director of Operations, followed by a data analysis and recommendation assessment for the second stage. The final stage was an interview with the COO, who is the brother of the founder. Throughout the initial stages, I received very positive feedback from the recruiter, which led me to personalised that my candidacy was strong. However, I was not extended an offer after the final interview. The feedback provided was that I did not delve deep enough into detail in my responses. Traditionally, when interacting with C-suite executives, I have focused on concise and strategic communication rather than extensive detail, which has been appreciated in my past roles. Additionally, I was told I did not exhibit the "fire" that Abbott Lyon looks for in their employees. This was particularly surprising as it was the first time I had received such feedback in my professional career.

      Interview questions [1]

      Question 1

      Tell me about a time where you’ve improved a process which has resulted in a positive customer customer experience
      Answer question
      1