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      Aflac

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      Customer Service Specialist II Interview

      11 Aug 2015
      Anonymous employee
      Omaha, NE

      Other Customer Service Specialist II interview reviews for Aflac

      Customer Service Specialist II Interview

      13 Aug 2015
      Anonymous employee
      Omaha, NE
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Aflac (Omaha, NE) in Nov 2014

      Interview

      FIrst, you do an assessment at home, and if you pass then you can come in for the 1st interview. The 1st interview, you do an assessment at the location. One is just general computer knowledge, while the other is how well you could answer insurance type questions. You go back in the HR and wait, if you pass you actually get a 1 on 1 interview. If you pass that, they schedule another one for you. This one has 2 interviewers, both supervisors.

      Interview questions [1]

      Question 1

      How comfortable are you with dealing with upset customers?
      Answer question
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Aflac (Omaha, NE) in Dec 2014

      Interview

      Was contacted right away after applying online. Was called in to do some computer tests some at the office and some from home. After passing was called to come in for in person interview. Within a day I wwas offered a job. The training class took place a month after I was offered the job.

      Interview questions [1]

      Question 1

      What would you do if you have a problem?
      Answer question

      Customer Service Specialist II Interview

      26 Jul 2012
      Anonymous employee
      Columbus, GA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Aflac (Columbus, GA)

      Interview

      Phone call to set up an interview. Did initial interview with a department manager who asked the typical behavioral or situational type questions. Did a second interview with department supervisor; same type of questions.

      Interview questions [1]

      Question 1

      All the "describe a time when..." questions
      Answer question