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      Aflac

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      Customer Service Specialist Interview

      29 Oct 2015
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      The process took 1+ week. I interviewed at Aflac

      Interview

      The recruiter was not very knowledgeable on the full details of the position and salary. I advised her I was not interested in a part time position at the 21k I was quoted. However I was contacted to schedule an interview and once I declined the original recruiter called me back and advised I would be interviewing for a FT position. Needless to say I was offered the position on a PART TIME BASIS. Which I declined, the recruiter definitely was unprofessional and unable to answer a lot of basic questions. Not to mention I showed up for my interview and was told the person I was there to interview with Did not do interviews! After waiting almost 35 mins I ended up being interviewed by supervisors from the area. They were great people and answered a lot of my questions truthfully which I could respect 100%.

      Interview questions [1]

      Question 1

      Tell me about a time ...
      Answer question
      5

      Other Customer Service Specialist interview reviews for Aflac

      Customer Service Specialist Interview

      7 Sept 2019
      Anonymous employee
      Columbus, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Aflac (Columbus, GA) in Jun 2019

      Interview

      Completed job application online. Received an email a couple days latter to complete the assessment. I thought I bombed the assessment, but a couple days latter I got an email stating I was being considered entered into a pool. I figured oh well won't hear from them. Another two days passed and I got a phone call from South Carolina to setup an interview for the following week. (Aflac has offices in SC as well) Showed up to what I thought was an interview for just me, but there were about 200 people. Once I looked at the competition I knew I had the job. For the most part everyone was dressed poorly. I was literally one of the few people in a business suit and heels. Everyone else was in shorts, skirts, sandals, and clothing not appropriate for an interview. I sat for my interview and did very well. I am excellent at star behavioral interviewing. Three days later came my offer letter on a Saturday morning. Please note training is about 16 weeks M-F 8-5. You can only miss two days. The third day you are dismissed. Training is very intense and you must be quick on your feet.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to handle a difficult customer.
      Answer question

      Customer Service Specialist Interview

      6 Jun 2015
      Anonymous interview candidate
      Kansas City, MO
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Aflac (Kansas City, MO) in May 2015

      Interview

      Filled out a short form, was offered a drink, under 5-10 minute wait. Taken back to office, asked why I wanted to work there, also why I was a good fit for them. Company fully explained, benefits, answered my questions, told when they would call. Walked out to front lobby; whole experience was comfortable, classy, and not at all intimidating.

      Interview questions [1]

      Question 1

      Did I think this was a good position for me?
      1 Answer