Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Alaska Airlines

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Alaska Airlines reviews | Alaska Airlines jobs | Alaska Airlines salaries | Alaska Airlines benefits
      Alaska Airlines interviewsAlaska Airlines Customer Service Agent interviewsAlaska Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Agent Interview

      21 Sept 2016
      Anonymous employee
      Phoenix, AZ

      Other Customer Service Agent interview reviews for Alaska Airlines

      Customer Service Agent Interview

      28 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alaska Airlines

      Interview

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Interview questions [1]

      Question 1

      List one of your best and worst experiences in customer service
      Answer question
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Phoenix, AZ) in Aug 2016

      Interview

      I applied online and received an email back within two days, inviting me to a group interview. The group interview had about 18 other people. We were split up in three groups, each with a recruiter and we were all asked a question and given one Minute to answer. It was a great way to get to know the people in your group and also allow your personality to shine. After group interviews you were given a one-on-one interview time. I'm not sure if arrival time of the group interview made any difference on what order you were chosen to interview however I was there very early, and was one of the first to have a one-on-one. I got to leave right after. Just be yourself, tell true stories about past situations, and make friends with the people around you! I was offered the position and will have to go to Seattle for a drug and nicotine test. They have a zero tolerance drug policy. If you fail, you can never ever apply with the company again. You cannot use any sort of nicotine product cigarettes, e-cig, cigar, nicotine patch, or gum for 6 months. Once I pass the drug and nicotine test, I will go back in a few weeks for a 10 day training.

      Interview questions [3]

      Question 1

      What was your favorite job, and why?
      Answer question

      Question 2

      Tell me about a time where you went above and beyond for a customer.
      Answer question

      Question 3

      Tell me about a time you resolved a complaint without asking for help from someone above you
      Answer question
      10

      Customer Service Agent Interview

      4 Sept 2025
      Anonymous interview candidate
      Palm Springs, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)

      Interview

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Interview questions [1]

      Question 1

      How would you deal with a difficult passenger
      Answer question

      Customer Service Agent Interview

      18 Apr 2025
      Anonymous interview candidate
      Seattle, WA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025

      Interview

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Interview questions [1]

      Question 1

      Why do you want to work for Alaska Airlines?
      1 Answer
      1