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      Alaska Airlines

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      Customer Service Agent Interview

      22 Oct 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Alaska Airlines in Jul 2016

      Interview

      I applied online through the website. 3 days later I got an email to do an online video interview - you have 72 hours to complete it. The set up for the video was a question was displayed and you had 30 seconds to think about your answers and 2 minutes to answer. There were about 9 questions. A couple of days after submitting the digital interview, I got a call inviting me to an in person interview, and they sent an email shortly after with the details for the in persons. There were about 20 of us at the in person interviews. You have a little orientation type thing first, then they broke us into groups of 3-4 with an Alaska Airlines manager. An Alaska Airlines representative will ask a question out loud and you then discuss it within your groups. After the group questions, they gave everyone 1 on 1 interview times. After the 1 on 1 we were able to go home. They had told us we'd here from them by the following week. The next day I got a call offering me the position.

      Interview questions [2]

      Question 1

      Tell me about a time you went above and beyond for a customer.
      Answer question

      Question 2

      What has been your favorite job so far and why?
      Answer question
      6

      Other Customer Service Agent interview reviews for Alaska Airlines

      Customer Service Agent Interview

      28 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alaska Airlines

      Interview

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Interview questions [1]

      Question 1

      List one of your best and worst experiences in customer service
      Answer question

      Customer Service Agent Interview

      4 Sept 2025
      Anonymous interview candidate
      Palm Springs, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)

      Interview

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Interview questions [1]

      Question 1

      How would you deal with a difficult passenger
      Answer question

      Customer Service Agent Interview

      18 Apr 2025
      Anonymous interview candidate
      Seattle, WA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025

      Interview

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Interview questions [1]

      Question 1

      Why do you want to work for Alaska Airlines?
      1 Answer
      1