After an online application, I received an email from a woman with Alaska airlines asking the following questions--
1. Are you willing to accept full-time work, working 30-40 hours per week?
2. Are you able to accept a starting wage of $11.21 per hour ?
3. Do you have at least two years of customer service/ community service experience?
4. Are you at least 18 years of age and authorized to work in the US?
5. Do you have COMPLETE open flexibility to work any schedule (mornings, nights, weekdays, weekends, and holidays)?
6. Are you currently working or attending school?
7. What is the best phone number to reach you?
What is the best day and time of day to reach you this week between 7:00 am – 4:00 pm PACIFIC TIME?
Next, you receive an email scheduling a phone interview where they ask you the usual interview questions "why Alaska airlines?" and "tell me about a time when you handled a difficult situation?"
After you pass the phone interview, they schedule you to attend a group interview. My group had about 50 people. You then watch two movies. The first 10 minute one is about how the current employees love their jobs and flight benefits. The second video is about company integrity, that sort of thing. They then go over company benefits, pay, hours and have a few employees model the uniforms for the group.
You are then broken into two groups for the interview. We were each given a slip of paper with a "difficult" scenario on it and had to stand and explain how we would handle the situation. Next, we were ask who our favorite famous person was and why? Then they had us stand and talk individually about our favorite job. Lastly, we were broken up into groups of five and were ask to design a new curb to curb service, then explain it to the whole group. They send you into the hallway while they decide who has made it to the one on one interviews. The names are called out and the rest are excused to go home. Like other people on this site mentioned, the people they picked were very pretty(Barbie/Ken doll like) people who were in their 20's. They did include one older gentleman who had an airline background. I felt like I answered the questions exceptionally well, but did not meet whatever criteria they were looking for.