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      Entry Level Claims Representative Interview

      15 Mar 2018
      Anonymous interview candidate
      Mesa, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Allstate (Mesa, AZ) in Feb 2018

      Interview

      Applied for position and was contacted immediately for a phone interview. After phone interview I was instructed to complete an assessment and would have to receive a passing score to interview in person. Very typical customer service assessment. I passed and was then scheduled for an in person interview. This was all within a week. The interview went well. 2 People, one clearly not engaged or interested and had somewhat of a rude tone to the follow up "why" and "when" questions after I gave my answers. Also interrupted during my answers to ask their own questions. After the interview I did a 15 min side by side with a current employee to get a feel for the position. I was told if I got to the side by side then they were interested in hiring me. I left with a good feeling despite the negative attitude of one of the interviewers.

      Interview questions [3]

      Question 1

      Tell me about a time you were given a deadline you didn't meet and what would you differently
      Answer question

      Question 2

      Tell me about a time you went above and beyond your job description for a customer.
      Answer question

      Question 3

      Tell me about a time you had to deliver bad news to a customer and it didn't go so well.
      Answer question
      1